Salesforce
SuccessArchitect-MuleSoft
Neural analysis suggests this role is
optimal for Senior candidates.
“Success Architect - MuleSoft at Salesforce. Skills: MuleSoft, Salesforce, System Architecture, Customer Success. Provide best practices for Salesforce product implementation. Provide expert advice on technical issues”
What You'll Achieve.
Achieve desired business outcomes; Realize business value for customers
Industry & Context.
Solve complex technical problems; Identify gaps in architecture; Provide comprehensive solutions; Problem solving
What They're Looking For.
Must Have
Waterfall / Agile software development methodologies, Enterprise-level projects, Define system architecture, MuleSoft or API integration, PaaS (AWS/Google Cloud Platform/Microsoft Azure), Communicate effectively, Analyze technical concepts, Map technical features to business requirements, Control message abstraction/concreteness, Advanced presentation skills, Prioritize and execute multiple tasks, Proactively learn new concepts and technologies
Nice to Have
Salesforce product certification, Salesforce platform configuration and customization, Data Cloud implementation, English (business level reading, writing, and conversation)
What You'll Do.
Provide best practices for Salesforce product implementation
Provide expert advice on technical issues
Participate in architecture review boards
Assist customers with product changes
Promote strategic product/feature adoption
Create beneficial assets for customers
Assist in creating enablement plans
Deliver business value and innovation
How You'll Work.
Team & Collaboration
Collaborate with product management; Engage internal specialists for team solutions
Communication Scope
Effective communication; Communicate value and influence; Map technical to business requirements; Control message abstraction/concreteness; Advanced presentation skills
Full Job Description
_To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts._ Job Category Customer Success Job Details ****About Salesforce**** Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. **このポジションについて** Success Architect は Salesforce製品に関する技術的な専門性に加えてアーキテクチャや技術戦略についての広い知見を持ち、私たちのお客様がSalesforce製品を最大限に活用してビジネス価値を実現していただくためにプロアクティブ・リアクティブの両面にわたりご支援を提供するポジションです。Success Architect は私たちのお客様の中でも特にSignature Success Plan契約をお持ちのお客様に対して、自分自身の持つスキルだけでなくSalesforceがグローバルに持つノウハウやベストプラクティスも駆使しながら、お客様が技術面・ビジネス面の課題を解決していくためのアドバイスを行います。 私たちは、以下のSalesforceの多様な製品について実証可能な1つまたは複数のスキルと経験を持つ Success Architect を募集しています。その中でも特にMuleSoft に関連するスキルと経験をお持ちの方を歓迎しますが、担当いただく製品の範囲はMuleSoft には限りません。 * Sales Cloud * Service Cloud * Salesforce Platform * Marketing Cloud * Commerce Cloud * Industry Clouds * Data Cloud * MuleSoft * Tableau * Slack ### **責任** * MuleSoft をはじめとするSalesforceの製品とその機能を実装する際のベストプラクティスをお客様に提供します。 * お客様が利用するSalesforce製品の複雑かつ難易度の高い技術的な問題に対して専門的なアドバイスを提供します。 * お客様のSalesforce環境のアーキテクチャを評価するレビューボードに参加します。 * お客様がSalesforce製品の機能の廃止 (End of Life) などの主要な変更に対して備えるのを支援します。 * Salesforceにとって戦略的な製品や機能の利用をお客様に促進します。 * 製品マネジメント部門から提供される製品の重要な情報をキャッチし、それをもとにお客様やSalesforce社内の関係チームにとって有益なアセット（ベストプラクティス、ナレッジ、FAQ等）を作成します。 * 現在の状態、目標とする将来の状態、およびタイムラインを示すパスと基礎となる有効化計画作成の支援をします。 * 顧客の主要なビジネス課題と成長の可能性を理解することで、顧客のビジネスにビジネス価値と革新を提供します。 ### **必要なスキルと経験** * ウォーターフォール / アジャイルソフトウェア
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