Salesforce
Cloud Success
SuccessArchitectIndustry(FY27Q1)1
“Success Architect-Industry (FY27-Q1)-1 at Salesforce. Skills: Industry Clouds, Solution Design, Technical Architecture. Drive Customer Impact. Assess Cloud implementations”
What You'll Achieve.
Drive customer success; Drive long-term adoption; Improve Salesforce investment; Align technology with business goals
Industry & Context.
Problem Solving; Identify capability gaps; Identify design inefficiencies; Recommend optimizations; Drive customer transformation
What They're Looking For.
Must Have
Proven years of experience in software, system, or enterprise architecture, Expertise in Salesforce products, platform capabilities, technical governance, and best practices, Experience with large-scale, complex implementations, including SaaS, PaaS, multi-tenancy, and multi-tiered infrastructure, Knowledge of enterprise application integration, covering process orchestration, master data management, AI, analytics, and security best practices, Ability to assess business objectives, propose solution options, and drive stakeholder alignment, Written and verbal communication skills, Ability to present complex technical concepts to both business and executive audiences, Skilled in creating clear, visually compelling design documents for diverse stakeholders, Proven ability to lead discussions, influence decision-making, and advocate for best practices, Ability to identify design inefficiencies, recommend optimizations, and drive customer transformation, Provide data-driven insights on customer success stories and industry trends, Passion for continuous learning and staying ahead of emerging technologies
Nice to Have
Familiarity with vertical-specific solutions among retail, manufacturing, education, non-profit
What You'll Do.
Drive Customer Impact
Assess Cloud implementations
Deliver recommendations on technical architecture
Deliver recommendations on solution design
Deliver recommendations on application lifecycle management
Deliver recommendations on reliability
Deliver recommendations on feature adoption
Serve as a trusted Core Clouds SME
Provide proactive guidance on architecture
Provide reactive guidance on architecture
Provide guidance on technology strategy
Provide guidance on thought leadership
Provide guidance on product best practices
Help team stay at forefront of Industry Clouds
Equip team with latest product developments
Equip team with best practices
Equip team with emerging trends
Communicate complex technical concepts
Position as a trusted advisor
Identify capability gaps
Identify design inefficiencies
Recommend product enhancements
Recommend creative custom solutions
Drive customer success
Drive long-term adoption
Leverage Success Architect playbooks
Tailor Success Architect playbooks
Collaborate with internal partners
Collaborate with external partners
Foster connections that drive customer success
Foster connections that drive product improvement
Foster connections that drive business growth
How You'll Work.
Team & Collaboration
Customer Success teams; Product organization; Support engineers; Customer success managers; Salesforce product teams
Communication Scope
Technical Concepts; Business Discussions; Technology Discussions; Design Documents
Applying for this Success Architect-Industry (FY27-Q1)-1 role?
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