Salesforce
Cloud
SuccessArchitect-Industry
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Success Architect-Industry at Salesforce. Skills: Industry Clouds, Solution Design, Technical Architecture. Drive Customer Impact. Assess Cloud implementations”
What You'll Achieve.
Drive customer success; Long-term adoption; Improve Salesforce investment; Align technology with business goals; Enhance overall Salesforce experience
Industry & Context.
Identify capability gaps; Identify design inefficiencies; Recommend optimizations; Drive customer transformation; Root cause analysis
What They're Looking For.
Must Have
Proven years of experience in software, system, or enterprise architecture, Expertise in Salesforce products, platform capabilities, technical governance, and best practices, Experience with large-scale, complex implementations, Knowledge of enterprise application integration, Ability to assess business objectives, propose solution options, and drive stakeholder alignment, Written and verbal communication skills, Skilled in creating clear, visually compelling design documents, Proven ability to lead discussions, influence decision-making, and advocate for best practices, Ability to identify design inefficiencies, recommend optimizations, and drive customer transformation, Provide data-driven insights on customer success stories and industry trends, Passion for continuous learning and staying ahead of emerging technologies
Nice to Have
Familiarity with vertical-specific solutions among retail, manufacturing, education, non-profit
What You'll Do.
Drive Customer Impact
Assess Cloud implementations
Deliver expert recommendations on technical architecture
Deliver expert recommendations on solution design
Deliver expert recommendations on application lifecycle management
Deliver expert recommendations on reliability
Deliver expert recommendations on feature adoption
Serve as a trusted Core Clouds SME
Provide proactive guidance on architecture
Provide reactive guidance on architecture
Provide proactive guidance on technology strategy
Provide reactive guidance on technology strategy
Provide proactive guidance on thought leadership
Provide reactive guidance on thought leadership
Provide proactive guidance on product best practices
Provide reactive guidance on product best practices
Help team stay at forefront of Industry Clouds
Equip team with latest product developments
Equip team with best practices
Equip team with emerging trends
Simplify complex technical concepts
Position as a trusted advisor
Identify capability gaps
Identify design inefficiencies
Recommend product enhancements
Recommend creative custom solutions
Execute Proven Strategies
Leverage Success Architect playbooks
Tailor Success Architect playbooks
Foster connections that drive customer success
Foster connections that drive product improvement
Foster connections that drive business growth
How You'll Work.
Team & Collaboration
Customer Success teams; Product organization; Support engineers; Customer success managers; Salesforce product teams; Internal partners; External partners
Communication Scope
Technical concepts; Business discussions; Technology discussions
Full Job Description
_To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts._ Job Category Customer Success Job Details ****About Salesforce**** Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Cloud Success is a specialized team within Customer Success, bringing together customer support engineers, proactive monitoring, specialist product advisors and technical architects. This team not only resolves technical issues but also provides expert guidance on optimizing and demonstrating Salesforce technology to drive long term business success.Success Architects, as part of Cloud Success, play a pivotal role in supporting Salesforce’s most critical and strategic customers. They provide expert guidance on solution design, ensuring scalability, security, and alignment to standard methodologies. By assessing system performance, they help optimize efficiency and reliability while proactively identifying risks and recommending improvements to maintain technical health. Additionally, they offer strategic insights into application lifecycle management, enabling customers to plan, develop, and evolve their Salesforce implementations effectively. Through deep expertise, Success Architects empower businesses to improve their Salesforce investment, aligning technology with business goals for long-term success.The Success Architect collaborates closely with
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