Salesforce
SuccessArchitect
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Success Architect at Salesforce. Skills: Service Cloud, Solution design, Architecture, Technical health. Drive customer impact. Assess Service Cloud implementations”
What You'll Achieve.
Drive customer success; Drive long-term adoption; Drive customer value; Enhance Salesforce experience
Industry & Context.
Solve Problems; Identify design inefficiencies; Recommend optimizations; Drive customer transformation
What They're Looking For.
Must Have
5+ years Salesforce delivery, 2 years solution architecture, Experience with large-scale implementations, Experience with integration patterns, Solid understanding of security best practices, Hands-on experience managing delivery lifecycle, Ability to assess business objectives, Strong written communication skills, Strong verbal communication skills, High proficiency in English, Ability to identify design inefficiencies
Nice to Have
Salesforce Advanced Admin, Service Cloud Consultant, Platform App Builder, Platform Developer 1, Platform Developer 2, Certified Architect Credentials
What You'll Do.
Drive customer impact
Assess Service Cloud implementations
Deliver recommendations on technical architecture
Deliver recommendations on solution design
Deliver recommendations on application lifecycle management
Deliver recommendations on reliability
Deliver recommendations on feature adoption
Serve as Service Cloud SME
Provide proactive guidance
Provide reactive guidance
Help team stay at forefront
Simplify complex technical concepts
Position as trusted advisor
Identify capability gaps
Identify design inefficiencies
Recommend product enhancements
Recommend custom solutions
Leverage Success Architect playbooks
How You'll Work.
Team & Collaboration
Customer Success teams; Salesforce Product organization; Support Engineers; Customer Success Managers; Salesforce Product teams
Communication Scope
Technical concepts; Business discussions; Technology discussions; Design documents
Process & Methodology
Application lifecycle management
Full Job Description
_To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts._ Job Category Customer Success Job Details ****About Salesforce**** Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Cloud Success is a technology-focused team within Customer Success that brings together Support Engineers, Proactive Monitoring, Specialist Product Advisors and Success Architects. This team not only resolves technical issues but also provides expert guidance on optimizing and leveraging Salesforce technology to drive long term business success. Success Architects support Salesforce’s most strategic customers by driving technical excellence across four interdependent pillars: design, security, performance/scalability, and ongoing governance. Rather than viewing these as isolated domains, Success Architects treat them as a cohesive framework for technical health. They provide expert guidance on solution design to ensure adherence to best practices, while simultaneously embedding rigorous security standards and performance benchmarks to ensure environments are resilient and capable of global scalability. Central to this approach is the integration of data integrity and robust application lifecycle management (ALM), providing the governance necessary for customers to evolve their implementations effectively. Through this holistic expertise, Success Archit
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