Salesforce
Technology
SuccessArchitect
Neural analysis suggests this role is
optimal for Senior candidates.
“Success Architect at Salesforce. Skills: Sales Cloud, Customer Success, Technical Support. Drive Customer Impact. Assess customer implementations”
Industry & Context.
Problem Solving; Identify design inefficiencies; Recommend optimizations; Drive customer transformation; Root cause analysis
What They're Looking For.
Must Have
5 + years of hands-on technical experience, Strong working knowledge of Salesforce products, Experience participating in complex implementations, Ability to assess business objectives, Ability to manage customer-facing discussions, High proficiency in English
Nice to Have
Familiarity with industry- or vertical-specific solutions
What You'll Do.
Drive Customer Impact
Assess customer implementations
Deliver recommendations on technical issues
Deliver recommendations on feature adoption
Deliver recommendations on solution design
Provide reactive guidance
Provide proactive guidance
Communicate with Clarity
Simplify complex technical concepts
Innovate & Solve Problems
Triage capability gaps
Triage design inefficiencies
Resolve common issues directly
Escalate complex architectural challenges
How You'll Work.
Team & Collaboration
Collaborate with senior Success Architects; Collaborate with Support Engineers; Collaborate with internal partners; Collaborate with external partners
Communication Scope
Written communication; Verbal communication; Present complex technical concepts; Customer-facing discussions
Full Job Description
_To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts._ Job Category Customer Success Job Details ****About Salesforce**** Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. **Salesforce Customer Success:** Salesforce’s worldwide Customer Success team is a global network of Salesforce employees and partners. Our sole mission is to ensure customer success. We work with our customers to build relationships, learn about their businesses, and drive value-based results. Our motto for our customers is "Your Success is our Success" * Job Description: Senior Success Archiect/Success Architect **Role Description** * Cloud Success is a specialized team within Customer Success, bringing together customer support engineers, proactive monitoring, specialist product advisors and technical architects. This team not only resolves technical issues but also provides expert guidance on optimizing and leveraging Salesforce technology to drive long-term business success. * Success Architects play a flexible and pivotal role in supporting a wide range of customers. They act as the customer's first point of contact for a mix of reactive and proactive needs. This includes **providing frontline technical support** (Support), **delivering educational 'Guide' sessions** to drive feature adoption, and **assisting with foundational architectural healt
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