Salesforce
Commerce
SuccessArchitect
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Success Architect at Salesforce. Skills: B2C Commerce, Salesforce Commerce Cloud, Solution Architecture, Customer Success. Engage with Signature Success Plan customers. Provide strategic consultation”
What You'll Achieve.
Maximize customer success; Drive customer adoption; Contribute to growth; Deliver exceptional value
Industry & Context.
Problem solving; Troubleshoot
What They're Looking For.
Must Have
8 years enterprise consulting, Implementing enterprise software solutions, 5+ years Salesforce B2C Commerce, Deep understanding of data modelling, Integration architectures, Data governance best practices, Good understanding of B2C Commerce development tools, Understanding of web technologies, Experience with system architecture design, Integration patterns, Deep understanding of B2C Commerce Merchant Tools, Good understanding of relationships between Business Manager, storefront, Einstein configurator and Reports & Dashboards, Excellent communication skills, Ability to work collaboratively, Customer-centric discovery, Knowledge of functions outside of Commerce, Proactive and self-starting attitude, Ability to manage tasks independently, Values the importance of Data Ethics and Privacy
Nice to Have
B2C Commerce Developer certification, B2C Commerce Architect certification, Salesforce Order Management knowledge, Salesforce B2B Commerce knowledge, Additional Salesforce certifications, Experience implementing Salesforce Clouds, Multi-cloud scenarios knowledge, Familiarity with Salesforce’s technical architecture, Familiarity with APEX, Familiarity with AI concepts, Familiarity with Customer Data Platforms, Familiarity with Data Lakes
What You'll Do.
Engage with Signature Success Plan customers
Provide strategic consultation
Provide recommendations
Serve as Commerce Cloud SME
Provide Architecture expertise
Provide Solution Strategy expertise
Provide Thought Leadership
Provide Product expertise
Translate complex technical concepts
Identify capability gaps
Evaluate capability gaps
Recommend product enhancements
Recommend custom solutions
Build relationships with business partners
Collaborate on initiatives
How You'll Work.
Team & Collaboration
Cross-functional teams; Internal business partners; External business partners; Diverse teams of professionals; Customers; Colleagues; Partners
Communication Scope
Technical concepts translation; Executive Leadership communication
Process & Methodology
DevOps
Full Job Description
_To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts._ Job Category Customer Success Job Details ****About Salesforce**** Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. **About Us:** Join our team as a Commerce Cloud Success Architect and be a pivotal player in driving success for our customers within the Commerce Cloud product portfolio. As a Subject Matter Expert (SME), you'll contribute to the growth and reputation of Salesforce as a leader in the industry. We are seeking a passionate B2C Commerce Architect with significant experience in delivering B2C Commerce Cloud solutions to large enterprise organizations. **Responsibilities:** As a Commerce Cloud Success Architect, you will: * **Customer Engagement:** Engage with our **Signature Success Plan customers** through a high-velocity advisory model across multiple concurrent engagements. You'll provide strategic consultation and recommendations, for customers to implement independently, across technical architecture, DevOps, performance, and solution design specific to B2C Commerce. * **Lead with Expertise:** Serve as a trusted Commerce Cloud SME for our broader Cloud Success organization, providing proactive and reactive Architecture, Solution Strategy, Thought Leadership, and Product expertise. * **Communication Mastery:** Translate complex technical concepts for
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