Salesforce
B2B Commerce
SuccessArchitect
Neural analysis suggests this role is
optimal for Senior candidates.
“Success Architect at Salesforce. Skills: Salesforce B2B Commerce, Enterprise consulting, Architecture design, Customer Success. Engage with Signature Success Plan customers. Provide strategic consultation and recommendations”
What You'll Achieve.
Maximize customer success and adoption; Drive customer satisfaction; Deliver exceptional value
Industry & Context.
Identify and evaluate capability gaps; Recommend standard product enhancements or creative custom solutions
What They're Looking For.
Must Have
8 years proven experience in Enterprise consulting, Implementing Enterprise software solutions in the Commerce space as a Lead Developer or Architect, Experience with Salesforce B2B Commerce, Experience with Cloudcraze, Deep understanding of data modeling, Deep understanding of integration architectures, Deep understanding of data governance best practices, Very good understanding of B2B Commerce development tools (APEX, Visualforce, LWC, Lightning Platform, APIs, Standard and Custom Objects), Experience with System Architecture design, Experience with Integration Patterns, Experience optimizing B2B Commerce solutions for performance, scalability, and maintainability across complex enterprise environments, Salesforce Administrator certification, Salesforce Platform Developer certification, Excellent communication skills, Ability to work collaboratively with cross-functional teams from Developer over Merchant to Executive, Customer-centric discovery, Comfortable engaging directly with customers and business stakeholders to gather requirements, demo features, and provide architectural guidance, Proactive and self-starting attitude, Ability to manage tasks independently, Ability to collaborate remotely with customers and colleagues, Values the importance of Data Ethics and Privacy, Ensuring that customer solutions adhere to relevant regulations and best practices in data security and privacy
Nice to Have
Salesforce Order Management experience, Experience implementing Salesforce Clouds, Multi-cloud scenarios - Sales, Service, Industries, Marketing or Commerce experience, Deep architectural knowledge in Payments, Experience designing and advising on solutions utilizing Salesforce Payments, Experience designing and advising on payment gateway integrations, Experience designing and advising on tokenization, Experience designing and advising on subscription billing, Experience designing and advising on complex reconciliation/settlement processes, B2B Marketplace architectural solutions experience, AgentForce for Commerce capabilities expertise, Multi-Cloud Integration experience, Active Salesforce certifications such as B2B Solution Architect, Familiarity with modern enterprise technologies and trends, Familiarity with AI/ML concepts, Familiarity with Customer Data Platforms (CDPs), Familiarity with Data Lakes, Experience working with geographically distributed teams, Experience working with global enterprise customers, Comfortable collaborating across time zones and cultures
What You'll Do.
Engage with Signature Success Plan customers
Provide strategic consultation and recommendations
Serve as a trusted Commerce Cloud SME
Provide proactive and reactive Architecture
Provide proactive and reactive Solution Strategy
Provide proactive and reactive Thought Leadership
Provide proactive and reactive Product expertise
Translate complex technical concepts for diverse audiences
Identify and evaluate capability gaps
Recommend standard product enhancements
Recommend creative custom solutions
How You'll Work.
Team & Collaboration
Collaborate with cross-functional teams; Collaborate with customers, colleagues, and partners; Collaborate across time zones and cultures
Communication Scope
Excellent communication skills; Translate complex technical concepts for diverse audiences
Full Job Description
_To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts._ Job Category Customer Success Job Details ****About Salesforce**** Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. **About Us:** Join our team as a Commerce Cloud Success Architect and be a pivotal player in driving success for our customers within the Commerce Cloud product portfolio. As a Subject Matter Expert (SME), you'll contribute to the growth and reputation of Salesforce as a leader in the industry. We are seeking a passionate B2B Commerce Architect with significant experience in delivering B2B Commerce Cloud solutions to large enterprise organizations. **Responsibilities:** As a Commerce Cloud Success Architect, you will: * **Customer Engagement:** Engage with our Signature Success Plan customers through a high-velocity advisory model across multiple concurrent engagements. You'll provide strategic consultation and recommendations, for customers to implement independently, across technical architecture, DevOps, performance, and solution design specific to B2B Commerce (including Cloudcraze). * **Lead with Expertise:** Serve as a trusted Commerce Cloud SME for our broader Cloud Success organization, providing proactive and reactive Architecture, Solution Strategy, Thought Leadership, and Product expertise. * **Communication Mastery:** Translate complex tech
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