Houzz
Account Management
SubscriptionSpecialist
“Subscription Specialist at Houzz. Skills: Subscription Management, Customer Retention, Communication. Resolve escalated customer inquiries. Retain customer business”
What You'll Achieve.
exceed monthly objectives
Industry & Context.
What They're Looking For.
Must Have
1 year of working with SMB to mitigate cancellations and retain clients, 1 year experience managing high volume queue based work with attention to detail, handling a high volume of requests through phone and email
Nice to Have
Tech-savviness, Organizational Skills, exceed monthly objectives, Excellent written and verbal communication skills, Team oriented mindset, High achievement in previous role, Excellent references from managers, Ability to work effectively in a fast paced environment, Detail and task oriented
What You'll Do.
Resolve escalated customer inquiries
Retain customer business
Present appropriate save offers
Collect payment for accounts
Manually renew subscriptions
Communicate clearly to stakeholders
Articulate value of migrating users
Refer users to appropriate team
Provide superior customer service
Contribute to positive work environment
How You'll Work.
Communication Scope
Excellent written and verbal communication skills
Applying for this Subscription Specialist role?
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