SubscriptionSpecialist

## What You’ll Do Assist with resolving escalated customer inquiries related to a customer’s subscription and ultimately retain their business Be autonomous to present appropriate save offers while defending the value of Houzz Pro Thoughtfully defend the program when concerns arise and collect payment for accounts assigned to you that are actively in payment decline Responsible for manually renewing subscriptions that have been identified as “Do Not Auto Renew” Communicate clearly to various stakeholders, and provide key updates and findings as high-priority escalations unfold Clearly articulate the value of migrating users to our Custom plan and referring them to them the appropriate team Provide superior customer service, contribute to a positive work environment, and embody the Houzz culture Ad Hoc responsibilities as required ## At a Minimum, We’d Like You to Have At least 1 year of working with SMB to mitigate cancellations and retain clients Minimum of 1 year experience managing high volume queue based work with attention to detail Strong background handling a high volume of requests through phone and email ## Ideally, You'll Also Have Tech-savviness- able to troubleshoot when complications arise Organizational Skills- able to work efficiently through a high volume of requests in a fast-paced environment Tenacity to exceed monthly objectives Excellent written and verbal communication skills Team oriented mindset High achievement in previous role Excellent references from managers to whom you have reported to Ability to work effectively in a fast paced environment Detail and task oriented ## Additional Information Houzz is an Equal Employment Opportunity employer. When applying for a role at Houzz, we guarantee your application will be considered regardless of your sex; race; color; gender; national origin; height or weight; ancestry; physical or mental disability; medical condition; genetic information; marital status; registered domestic partner status; age;