Flow
Real Estate
SubscriberManager
Neural analysis suggests this role is
optimal for Entry candidates.
“Subscriber Manager at Flow. Skills: Subscription retention, Project/program management, Customer service, Community management. Create and manage a consistent monthly subscriber communication schedule with updates, key dates, and new offers/initiatives while maintaining the Flow Trip tone and voice. Serve as the primary point of contact and first responder for all customer service inquiries related to standard operations, transitional questions, fulfillment for subscribers and non-subscribers, s”
What You'll Achieve.
Drive subscription growth and retention; Track subscription growth and retention
Industry & Context.
Problem-solving; Identify and get to the bottom of technical issues; Troubleshoot technical issues by navigating various platforms, identifying problems, and collaborating with internal and external partners to support resolution
What They're Looking For.
Must Have
1–3 years of experience in customer service and community experience with creative brands, Ability to maintain brand tone and voice across all communication channels, Highly organized, self-driven, and empathetic, with communication skills and a service mindset, Tech-savvy with knowledge of e-commerce platforms and the ability to quickly learn and navigate subscriber and content management systems, Experience analyzing trends using Excel and Google Workspace, and translating insights into community initiatives and communications, Solid working knowledge of Google Workspace and tools such as Typeform and Google Sheets for community management, reporting, and operations
Nice to Have
Magazine or editorial experience is a plus, Bachelor’s degree in a related field or equivalent experience
What You'll Do.
Create and manage a consistent monthly subscriber communication schedule with updates
and new offers/initiatives while maintaining the Flow Trip tone and voice
Serve as the primary point of contact and first responder for all customer service inquiries related to standard operations
transitional questions
fulfillment for subscribers and non-subscribers
and related support needs while maintaining the brand tone and voice
Act as the liaison between the Flow Trip community and the Studio Team
communicating trends and feedback related to the magazine experience
Strategize on subscription management improvements
research customer experience enhancements
develop subscriber incentives
and track subscription growth and retention
Serve as the point of contact for entrants and winners of the annual Flow Photo Contest
Identify and help resolve backend issues while partnering with the web team to support a seamless customer experience across platforms
Collaborate across departments to ensure alignment and support larger projects
Update the website to reflect accurate communication
and information related to The Flow Trip
while maintaining and updating product listings as the customer experience evolves and improves
How You'll Work.
Team & Collaboration
Partnering with the web team to support a seamless customer experience across platforms; Collaborate across departments to ensure alignment and support larger projects, initiatives, and business goals; Collaborating with internal and external partners to support resolution
Communication Scope
Detail-focused communication skills; Maintain brand tone and voice across all communication channels; Communicating trends and feedback
Process & Methodology
Project management, Program management
Full Job Description
## Description About the Company At Flow, we’re reimagining what it means to live, work, and connect. More than just a real estate company, Flow is a brand, a technology platform, and an operations ecosystem spanning condominiums, hotels, multifamily residences, and office spaces. We’re building a new kind of living experience: one that’s flexible, connected, and designed to create genuine community and real value for the people who call Flow home. Our mission is oneness: prioritizing our residents and their experiences, and fostering connection with ourselves, their neighbors, and the natural world. By putting people at the center of everything we do, we’re creating vibrant, human-centered communities where life, work, creativity, and play all come together in one place. About the Role Flow is looking for a Subscriber Manager to act as the liaison between The Flow Trip brand and its community. A human who’s self-starting, problem-solving, highly personable, and ideating — carrying the outward voice and tone of the brand into customer service and subscriber experience with detail-focused communication skills, and a talent for making people feel heard and important. Someone who can make meaningful connections between the numbers in an Excel sheet and customer feedback to drive subscription growth and retention through creative initiatives and project management. You’re able and willing to identify and get to the bottom of technical issues — if you don’t know the answer, you’ll find someone who does. You’re a jack-of-all-trades with an Olympic-worthy response time when it comes to emails, fantastic organization skills, and a knack for subscription retention and project/program management. Experience in customer service, creative and strategic marketing, and some experience in e-commerce wouldn’t hurt. ## Responsibilities Create and manage a consistent monthly subscriber communication schedule with updates, key dates, and new offers/initiatives while maintaining the
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