LILT
Retail
SubjectMatterExpert–RetailTrade&StoreOperations(English/Tamil)
Neural analysis suggests this role is
optimal for Senior candidates.
“Subject Matter Expert – Retail Trade & Store Operations (English/Tamil) at LILT. Skills: Retail Operations, Store Operations, Pharmacy Operations, Customer Service. Create realistic scenarios. Review realistic scenarios”
What You'll Achieve.
Ensure AI systems understand accurately
Industry & Context.
What They're Looking For.
Must Have
Native-level Tamil, Professional English proficiency, 5+ years professional experience in Retail, 5+ years professional experience in Store Operations, 5+ years professional experience in Pharmacy Operations, 5+ years professional experience in Commercial Management, 5+ years professional experience in Loss Prevention, 5+ years professional experience in Retail Investigations, Background in Retail Sales Supervision, Background in Store or Operations Management, Background in Pharmacist or Pharmacy Operations, Background in Retail Security, Background in Loss Prevention, Background in Fraud Investigation, Background in Customer Experience, Background in Multi-Branch Retail Operations, Understanding of customer service workflows, Understanding of retail operations, Understanding of compliance procedures, Understanding of inventory management, Understanding of Indian retail environments
What You'll Do.
Create realistic scenarios
Review realistic scenarios
Design Retail Trade scenarios
Adapt evaluation rubrics
Review human-generated responses
Full Job Description
ABOUT THE OPPORTUNITY We are looking for experienced Retail professionals to support a cutting-edge AI benchmarking project focused on Indian retail and consumer-facing environments. As a Subject Matter Expert, you will create and review realistic, high-quality scenarios that reflect operational, customer service, sales, pharmacy, loss prevention, and retail management challenges across supermarkets, pharmacies, department stores, luxury retail, shopping malls, and multi-branch operations. Your expertise will help ensure AI systems understand and respond accurately within a highly active commercial sector. WHAT YOU’LL DELIVER - Design realistic Retail Trade scenarios in Tamil or English grounded in Indian operational contexts (e.g., store operations, customer service escalations, inventory management, pharmacy workflows, retail compliance, fraud prevention, sales supervision, branch coordination) - Adapt structured evaluation rubrics for operational problem-solving, customer interactions, retail decision-making, and compliance-related tasks - Review AI and human-generated responses for factual accuracy, policy compliance, customer service quality, and operational realism - Contribute to “gold standard” solutions reflecting best practices across Indian retail, pharmacy, and commercial operations QUALIFICATIONS - Native-level Tamil with strong professional English proficiency - 5+ years of professional experience in Retail, Store Operations, Pharmacy Operations, Commercial Management, Loss Prevention, or Retail Investigations - Background in one or more relevant roles: Retail Sales Supervision, Store or Operations Management, Pharmacist or Pharmacy Operations, Retail Security, Loss Prevention, Fraud Investigation, Customer Experience, or Multi-Branch Retail Operations - Strong understanding of customer service workflows, retail operations, compliance procedures, inventory management, and Indian retail environments WHY COLLABORATE WITH LILT? - Your schedule, your rules
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