SubjectMatterExpert–RetailTrade&StoreOperations(English/Nepali)

## Accountabilities Design realistic retail trade and store operations scenarios in English or Nepali based on Indian and South Asian retail environments Develop structured evaluation frameworks for assessing customer service, operational decision-making, compliance, and sales scenarios Review AI-generated and human-created responses for accuracy, realism, customer handling quality, and operational feasibility Create benchmark solutions reflecting best practices in retail operations, pharmacy workflows, inventory control, and multi-branch coordination Ensure scenarios reflect real-world retail functions including sales supervision, fraud prevention, store management, and customer escalation handling Apply domain expertise to improve AI understanding of retail operations and consumer-facing workflows Work asynchronously with global teams to refine datasets, evaluation standards, and quality benchmarks Requirements: 5+ years of professional experience in retail operations, store management, pharmacy operations, customer experience, or loss prevention roles Native-level proficiency in Nepali and strong professional English communication skills Background in roles such as retail sales supervision, store operations, pharmacy operations, retail security, fraud investigation, or multi-store management Strong understanding of retail workflows, customer service processes, inventory management, and compliance procedures Practical knowledge of Indian or South Asian retail environments is highly desirable Ability to convert real-world operational experience into structured, realistic scenarios and case studies Strong analytical skills with attention to detail and quality assurance mindset Self-driven and comfortable working independently in a remote contractor setup Benefits: Fully remote and highly flexible working arrangement with control over your schedule Competitive compensation based on experience and contribution volume Opportunity to work on advanced AI and language tec