gorjana
Stylist
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Stylist at gorjana. Skills: Customer experience, Brand ambassadorship, Styling, Sales. Styling looks for customers. Creating an elevated customer experience”
What You'll Achieve.
Bring brand awareness, product knowledge and the art of layering to life; Create memorable experiences for each guest; Ensure we create brand loyalty and build a lasting relationship with all of our customers; Ensure the customer leaves fully satisfied with their experience; Inspire guests with layered stacks; Ensure the customer is informed & educated on the products; Turn every footstep into an opportunity to create a lasting experience for the customer; Better personal performance and that of your team on a daily basis; Maintain inventory accuracy; Ensure the right items hit our floor at the right time; Ensure every customer enjoys a smooth and convenient shopping experience; Make sure everything is counted, balanced, and deposited smoothly
Industry & Context.
Solution-oriented
Ability to lift or move at least 50 lbs, Ability to bend, squat, twist, and reach, Ability to stand and/or walk for at least 6 hours per shift, May be asked to open and close the store, May be asked to assist with labeling or re-ticketing of items, May be asked to help facilitate additional duties in the store, May serve as a point-of-contact for Business Partners in the absence of a Manager
What They're Looking For.
Must Have
Must be 18 years of age or older, Must have the flexibility to work a variety of shifts, including evenings, weekends or holidays as needed by the business, Ability to lift or move at least 50 lbs, Ability to bend, squat, twist, and reach, Ability to stand and/or walk for at least 6 hours per shift, Must be legally authorized to work in the country in which the store is located, Ability to open or close the store
Nice to Have
Love for the gorjana brand
What You'll Do.
Styling looks for customers
Creating an elevated customer experience
Bringing brand awareness
product knowledge and the art of layering to life
Approaching guests proactively
Curating memorable experiences for each guest
Delivering exceptional customer experience
Being aware of customers at all times
Handling customer concerns
Wearing gorjana jewelry to work
Guiding guests through styling decisions
Presenting curated styling choices to guests
Leveraging product knowledge to drive connections and results
Owning individual performance progress
Participating in and encouraging team-selling
Maintaining floor standards
Restocking and completing tasks in downtime
Fulfilling Buy Online
Pick Up In Store (BOPIS) orders
Fulfilling Same Day Delivery orders (SHIPSI)
Assisting with receiving weekly allocation shipments
Handling weekly cash deposits
Facilitating the weekly return of warranty items to the Warehouse
Conducting weekly cycle counts
Executing monthly floorset directives
Submitting floorset pictures to corporate for approval
How You'll Work.
Team & Collaboration
Contributing to a people-first approach; Being positive, helpful, and respectful to others; Exhibiting a team player mentality; Working with team mates towards a common goal; Pitching in to support team, store leadership or customer; Championing team success
Communication Scope
Elevated, intentional language
Full Job Description
Job Summary: As a stylist, you are a true gorjana ambassador! Wearing, layering, and styling looks for our customers. You demonstrate a genuine passion for creating an elevated customer experience in our retail stores. Your goal is to bring brand awareness, product knowledge and the art of layering to life through intentional customer service. Your Day to Day Includes: Customer Service: You approach guests proactively in a warm and welcoming manner to help make a difference in their day. We love interacting with our customers and demonstrate confidence in approaching them. You are a brand ambassador, eager to share your passion for gorjana with others. You curate memorable experiences for each guest, surprising and delighting them with our service standards. You deliver exceptional customer experience to ensure we create brand loyalty and build a lasting relationship with all of our customers. You are aware of customers at all times and are responsible for holding keys to caselines in accordance with best practices and LP strategies. You are solution-oriented, using the resources available to you to handle customer concerns in the moment and seek partnership if needed to ensure the customer leaves fully satisfied with their experience in store with us. You may be asked to deescalate/report customer service concerns or incidents as they occur from time to time, along with submitting an incident report. Styling: You wear your gorjana jewelry to work each day, creatively layering stacks to inspire guests and demonstrating gStyle standards at all times. You develop expertise in our collections and product offerings to guide guests through styling decisions, using tools and resources to ensure the customer is informed & educated on the products. You confidently present curated styling choices to guests highlighting intentionality, versatility and personalization to the customers needs. Sales: You leverage deep product knowledge and elevated, intentional language to drive
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