Amazon Deutschland Services GmbH
Operations, IT, Support Engineering, Technical Services, ecp
StudioSupportEngineer–EventProductions,EngineAccelerationServices(L4)
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Studio Support Engineer – Event Productions, Engine Acceleration Services (L4) at Amazon Deutschland Services GmbH. Skills: Studio support, Event production, Technical delivery. Support customers with technical Studio productions. Maintain health of studio equipment systems”
What You'll Achieve.
Raise the bar with each production; Raise the bar for our customers
Industry & Context.
Troubleshooting technical challenges; Troubleshooting production challenges
What They're Looking For.
Must Have
2+ years experience with video / audio and lighting equipment, 2+ years experience in videography or camera operation, 2+ years experience in vision / audio mixing, 2+ years experience in livestream or live broadcast operations, Excellent customer service skills, Excellent written and verbal communication skills
Nice to Have
Experience with Ross video, Experience with Yamaha sound systems, Experience within on location filming, Experience in Post-Production, Bachelor's degree in film, media, production, marketing or equivalent work experience
What You'll Do.
Support customers with technical Studio productions
Maintain health of studio equipment systems
Handle multiple productions from beginning to end
Work independently with little supervision
Collaborate with internal teams
Collaborate with external vendors
Work with customers on technical delivery
Contribute as subject matter expert
Setup equipment before production
De-rig equipment after production
Direct operations during production
Own operations during production
Troubleshoot technical challenges
Troubleshoot production challenges
Develop studio standards
Document studio standards
Maintain studio standards
Drive process improvements
Identify escalation needs
Lead vendor personnel
Train vendor personnel
Oversee vendor personnel
Communicate professionally with customers
Communicate professionally with co-workers
Work effectively with team members
Work productively with organization
Report equipment problems
Make equipment repairs
Report needed equipment repairs
Ensure preventive maintenance is performed
Help others improve skillsets
Help others improve processes
Operate production equipment
How You'll Work.
Team & Collaboration
Internal teams; External vendors; Event Productions team members; All levels of organization
Communication Scope
Customer communication; Co-worker communication; Written communication; Verbal communication
Process & Methodology
Production management
Full Job Description
The EMEA Event Productions team is seeking a Studio Support Engineer who’s primary focus will be to support customers with their technical Studio productions and maintain the health of the studio equipment systems. A successful candidate will be an effective communicator that can handle multiple productions from beginning to end, under tight and evolving deadlines. As the sole engineer from the team in Berlin, the successful candidate can work independently with little supervision and collaborate with internal teams and external vendors to raise the bar with each production. They will have a strong, diverse background in videography, camera operations, audio engineering, livestreaming and a general knowledge of lighting composition. The candidate will be able to demonstrate strong organizational skills, impeccable customer service attitude, step seamlessly into a corporate environment, and have the ability to work across multiple teams and cultures. Key job responsibilities • Working with customers on the technical delivery of studio productions. • Contributes as a subject matter expert in the field of visual and audio production • Setup and de-rig all equipment before and after a production, e.g. cameras, audio systems, vision mixers, play back systems and lights. • Direct and own operations during a production. • Independently troubleshooting technical and production challenges. • Develop, document and maintain studio / AV standards and drive process improvements. • Ability to operate in the role autonomously, Identifying correct timing and necessity to escalate challenges. • Lead, train and oversee vendor personnel when required. • Professional, discrete and service-minded communication with customers and co-workers in all modes: email, instant message or in person. • Work effectively and productively with Event Productions team members and all levels of the organization. • Report any problems that arise with complex equipment, make repairs as able. • Promptly re
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