StudioSupervisor

Studs is a category-defining ear piercing and earring brand named one of “the 10 most innovative companies in retail for 2023” by Fast Company. Studs connects ear piercing with aftercare and earring shopping to create an end-to-end Earscaping® experience. We offer a better retail and digital experience that prioritizes safety and expertise in a cool, fun and welcoming environment, along with a wide earring assortment—all at an accessible price point. *Please Note: The official title for this role will be Studio Supervisor* Location: Charleston, SC | Reports to: Studio Manager | Full Time Hourly Rate: $17 The Studio Supervisor plays a critical support role in the daily operations of the Studio, serving as a trusted keyholder and frontline leader. This role is designed for team members who consistently demonstrate strong judgment, attention to detail, and the ability to operate independently. As a Studio Supervisor, you’ll help open and close the Studio, support floor leadership during peak periods, and ensure a consistent customer and brand experience. You’ll also set the tone on the floor — modeling our values, reinforcing service standards, and supporting operational execution. This is a non-managerial role but one that requires maturity, ownership, and leadership by example. Key Responsibilities: Operational Execution & Sales Support Opens and closes the Studio independently and ensures all opening/closing procedures are completed accurately Supports daily execution of visual merchandising, supply restocks, and Studio upkeep Reviews daily business and helps implement strategies to drive results Acts as a floor leader during assigned shifts, helping structure the team to deliver both sales and service goals Upholds compliance with safety and brand standards, including regulations tied to piercing and Studio cleanliness Customer Experience Delivers exceptional service and educates customers on the Studs experience Supports service recovery and escalates customer con