StudioManager

Studs is a category-defining ear piercing and earring brand named one of “the 10 most innovative companies in retail for 2023” by Fast Company. Studs connects ear piercing with aftercare and earring shopping to create an end-to-end Earscaping® experience. We offer a better retail and digital experience that prioritizes safety and expertise in a cool, fun and welcoming environment, along with a wide earring assortment—all at an accessible price point. *Please Note: The official title for this role will be Studio Manager* Location: New York, NY | Reports to: Regional Manager | Full Time Salary Range: $75,000 - $85,000 The Studio Manager oversees all aspects of the Studio, leading a high-performing team and ensuring a best-in-class experience for every Studs customer. You’ll manage both the retail and piercing operations of the Studio, driving revenue growth, operational excellence, and a strong team culture. This is a hands-on leadership role for someone who is passionate about delivering results through people — setting clear expectations, coaching performance, and cultivating an environment where customers and team members alike thrive. You’ll be responsible for all aspects of studio performance, from customer experience and compliance to scheduling and staffing, and you’ll be the primary point of accountability for the Studio’s success. Key Responsibilities: Operational Excellence follows up consistently to ensure execution Owns scheduling within labor allocations and ensures payroll accuracy through regular audits Maintains high operational standards, ensuring compliance with piercing procedures, health and safety protocols, and inventory control practices Partners with Piercing Leadership to uphold technical standards, training, and best practices for Piercers in the Studio Customer Experience Welcomes and educates customers on the unique Studs experience, delivering exceptional service every time Leads by example in service recovery best practices and ensures fe