Studio by Tishman Speyer
Real Estate
StudioManager
“Studio Manager at Studio by Tishman Speyer. Skills: Sales, Operations, Hospitality, Team Management, Member Experience. Oversee junior staff in daily community operations. Train newly hired ambassadors and hospitality assistants”
What You'll Achieve.
Meet and maintain buildings target occupancy; Maximize revenue through ancillary fees; Minimize costs without compromising quality; Create connections between members; Keep members happy; Ensure event budget is maximized by cutting costs without sacrificing quality; Decrease event spend through partnerships; Surprise and delight members to create a unique experience; Reduce costs in accounts payable
Industry & Context.
Solve member-related issues; Conduct feedback analyses to address opportunity areas; Find ways to maximize revenue through ancillary fees; Determine cost saving opportunities
Onsite presence required
What They're Looking For.
Must Have
College graduate with four-year degree, 3-5 years of experience in coworking, hospitality, sales, or operations, Sales and business operations experience required, Onsite presence required
Nice to Have
Financial literacy and experience managing a team preferred
What You'll Do.
Oversee junior staff in daily community operations
Train newly hired ambassadors and hospitality assistants
Motivate team and hold them accountable for responsibilities and goals
Assist with tours and selling space to meet target occupancy
and contract execution
Assist with lead generation through outbound sales
Support renewal negotiations
Lead sales for external bookings of conference room and event space
Manage leasing platforms
Lead marketing ideation and execution
Manage external marketing platforms
Find ways to maximize revenue through ancillary fees
Manage entire new member onboarding & move-in/out process
Ensure education and enforcement of Studio’s policies and procedures
Oversee relationships with third-party partners
or updates required in the space
Support space operations including daily walkthroughs and inventory management
Oversee development of community initiatives and event strategy
warm service to keep members happy
Meet regularly with senior member stakeholders
Analyze member survey results and develop strategic recommendations
Solve member-related issues and conduct feedback analyses
Oversee resolution of member complaints
Oversee event strategy
Increase local and strategic partnerships to decrease event spend
Oversee event ideation
Develop innovative ways to surprise and delight members
Assist with building budget by reviewing monthly expenditures
Assist with member billing by managing members' fees and payment process
Review accounts payable invoices
Manage invoice input into system and payment
How You'll Work.
Team & Collaboration
Collaborate with Studio Sales team for lead generation; Work with internal teams for marketing ideation and execution; Oversee relationships with third-party partners (building, facilities, F&B); Develop community initiatives and event strategy to create connections between members; Meet regularly with senior member stakeholders; Work with fellow ambassadors, partners, vendors, and building management
Communication Scope
Excellent interpersonal, verbal, and written communication skills
Process & Methodology
Manage leasing platforms, Lead marketing ideation and execution, Manage external marketing platforms, Manage entire new member onboarding & move-in/out process, Lead repairs, maintenance, or updates required in the space, Oversee development of community initiatives and event strategy, Oversee event strategy (i.e. calendar for the month, events with purpose, good mix of themes), Oversee event ideation, planning & execution, Assist with building budget by reviewing monthly expenditures
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