[solidcore]
Studio Experience Lead
StudioExperienceLead
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Studio Experience Lead at [solidcore]. Skills: client experience, sales, studio operations. Providing comprehensive support to the Head Coach Community Manager across studio operations, client experience, sales, and coaching. Generating sales”
What You'll Achieve.
Generating sales; Owning membership conversation rate and membership mix within the studio; Meeting monthly sales quota; Maximizing in-studio revenue; Meeting monthly sales targets
Industry & Context.
Addressing client concerns promptly and effectively; Quickly addressing any maintenance or equipment issues that are visible to clients
Ability to lift up to 30 pounds, Ability to walk through all areas of the studio, Ability to work a flexible schedule that meets the needs of the business, including mornings, evenings, holidays, weekends, and closing hours, Ability to stand for long durations of time
What They're Looking For.
Must Have
Ability to lift up to 30 pounds, Ability to walk through all areas of the studio, Ability to work a flexible schedule that meets the needs of the business, including mornings, evenings, holidays, weekends, and closing hours, Ability to stand for long durations of time
Nice to Have
some college, 2+ years sales and/or customer service experience, 1+ years coaching experience, MBO experience, Demonstrated leadership and/or team management experience, Passion for fitness, wellness, and the [solidcore] brand
What You'll Do.
Providing comprehensive support to the Head Coach Community Manager across studio operations
Delivering a best in class client experience with professionalism and patience
Maintaining brand consistency across all touchpoints
Owning [solidcore]'s client experience acronym
Providing operational leadership and direction to the Core Crew team
Coordinating daily priorities
Reinforcing studio standards
Serving as the primary point of contact for team needs
Managing local client communications within the studio
and via performing routine client-facing system tasks
Regularly interacting with clients and obtaining
and addressing information on client needs
expectations and levels of satisfaction
Reviewing and responding to client concerns promptly and effectively
Notifying the Head Coach Community Manager and/or member of the studio management team of any employee or client concerns
Assisting with managing day-to-day operations of the studio for the HCCM
Implementing company-wide strategies
and overall maintenance while ensuring the studio stays meticulously clean
Being of service to our clients by being aware of studio issues
or schedule changes and communicating them to clients and [solidcore] team members as needed
Maintaining product knowledge for all studio retail operations
including class packages
Quickly addressing any maintenance or equipment issues that are visible to clients
Alerting coaches about client milestones and setting up the celebration board
Educating clients on the best membership option to optimize their personal goals
and owning membership conversation rate and membership mix within the studio
Delivering revenue and sales managing outreach and follow up for client leads within [solidcore]'s sales platform
and/or email to meet monthly sales quota
Maximizing in-studio revenue through proactive client engagement and follow-up
Following up with client lists in Axle to meet monthly sales targets
and managing a team of part-time core
Developing core crew talent with direct accountability to their overall performance
Coaching [solidcore] classes with a set quota of 5 classes/week
Consistently meeting brand expectations while serving as an exemplary coach to part-time staff
How You'll Work.
Team & Collaboration
Providing operational leadership and direction to the Core Crew team; Serving as the primary point of contact for team needs; Communicating studio issues, events, or schedule changes to clients and [solidcore] team members; Alerting coaches about client milestones; Developing core crew talent with direct accountability to their overall performance; Serving as an exemplary coach to part-time staff
Communication Scope
Excellent interpersonal and communication skills; Managing local client communications within the studio, via phone, and via performing routine client-facing system tasks; Communicating them to clients and [solidcore] team members as needed
Full Job Description
## Description [solidcore] is looking for an energetic, outgoing, and personable individual to join our Core Crew team as a full-time team member. This role provides comprehensive support to the Head Coach Community Manager across studio operations, client experience, sales, and coaching. Core Crew members contribute to [solidcore]'s success by generating sales, promoting the studio, delivering a best in class client experience with professionalism and patience, and maintaining brand consistency across all touchpoints. ## You will be responsible for STUDIO & CLIENT EXPERIENCE Owning [solidcore]'s client experience acronym, CORE, within the studio: C: connecting with a warm welcome and using the client's name, O: opening up connections to the community, R: recognizing efforts in class, milestones, and achievements, and E: educating about offers and thanking clients for coming Provide operational leadership and direction to the Core Crew team, coordinating daily priorities, reinforcing studio standards, and serving as the primary point of contact for team needs. Managing local client communications within the studio, via phone, and via email; performing routine client-facing system tasks such as new account set-up, scheduling, purchases, and other general account management Regularly interacting with clients and obtaining, assessing, and addressing information on client needs, expectations and levels of satisfaction Reviewing and responding to client feedback; responding to client concerns promptly and effectively Notifying the Head Coach Community Manager and/or member of the studio management team of any employee or client concerns BRAND CONSISTENCY/MANAGEMENT Reporting to Area Manager, and assist with managing day-to-day operations of the studio for the HCCM and implementing company-wide strategies, policies, procedures, and overall maintenance while ensuring the studio stays meticulously clean Being of service to our clients by being aware of studio issues, events
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