Equinox
Health, Wellness And Fitness
StudioCrew
Neural analysis suggests this role is
optimal for not-applicable candidates.
“Studio Crew at Equinox. Provide high level customer service. Provide high level hospitality to clients”
Industry & Context.
Problem solving skills
What They're Looking For.
Must Have
Customer service experience, Ability to prioritize, Ability to multi-task, Willing to initiate tasks, Perform duties without direction, Excellent communication skills, Work with a wide range of personalities, Outstanding customer service skills, Outstanding problem solving skills, Friendly and professional phone etiquette, Friendly and professional email etiquette, Superior organizational skills, 3 days of availability week over week, 20 hours per week, Availability on Saturday or Sunday, Availability to work peak holiday shifts
What You'll Do.
Provide high level customer service
Provide high level hospitality to clients
Assist Studio Management in daily studio tasks
Assist Studio Management in daily studio projects
Maintain a positive attitude
Provide support to instructors
Ensure successful class check-in process
Work as a cohesive team
Assist with training new hires
Assist with coaching new hires
Maintain product knowledge for retail
Maintain SoulCycle aesthetic
Maintain SoulCycle appearance
Maintain SoulCycle atmosphere
Maintain SoulCycle culture
Clean exercise equipment
Changing room cleaning
How You'll Work.
Team & Collaboration
Cohesive team with staff
Communication Scope
Excellent communication skills; Professional phone etiquette; Professional email etiquette
Full Job Description
Who We Are We’re purpose-driven. With every ride, we aim to redefine health and happiness. It’s all about being more than a workout: SoulCycle is a mind-body-soul experience, built on community, love, respect, acceptance, and a lot of fun. It comes to life through the ride, the relationships, and the unparalleled hospitality. And all of that comes from our people. Join us—we’d love to have you Our Mission To foster an open, diverse, & inclusive community—while embracing each unique individual exactly as they are. We empower each other by listening with an open mind, finding ways to learn and grow together, and always nurturing a sanctuary of trust. To make a real, lasting impact, we’ll work nonstop to embrace and create change. Because nobody is equal until everyone is equal. Part-time employees must have at least 3 days of availability week over week, totaling 20 hours, with at least one of those days being a Saturday or Sunday. Additionally, all employees are expected to be available to work peak holiday shifts. The responsibilities and duties of this position described here are representative of those an employee must perform. This is not a comprehensive list and other duties may be assigned. ROLES AND RESPONSIBILITIES: * Provide high level customer service and hospitality to clients * Assist the Studio Management in daily studio tasks and projects * Maintain a positive attitude and take initiative * Provide support to the SoulCycle instructors to ensure a successful class check-in process * Work as a cohesive team with all SoulCycle staff members to ensure efficiency and camaraderie * Assist with the training and coaching of new hires for the front desk staff team * Maintain product knowledge for all studio retail operations * Maintain the distinct SoulCycle aesthetic, appearance, atmosphere and culture * Studio cleaning and prepping, including cleaning of exercise equipment (bikes, weights), floors and mirrors * Common area cleaning, including, front desk, lock
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