The Studio
Real Estate
StudioAmbassador
“Studio Ambassador at The Studio. Skills: Community building, Member experience, Operational excellence, Hospitality. Manage day-to-day community operations. Conduct member feedback analyses”
What You'll Achieve.
Exceed member expectations; Uphold quality and standards of our Studio space; Create action plans to address opportunity areas; Ensure efficient and effective operations; Ensure operational success; Make the member’s experience the best that it can be; Drive member happiness; Help each member feel like they’re a part of the Studio family; Create workspaces that look and feel amazing; Help members interact with Studio; Connect the community; Foster professional development; Curate programming; Create a unique experience; Help develop relationships; Foster community connections; Obtain feedback on product quality, event requests, service levels and overall satisfaction; Attract new members
Industry & Context.
Prolonged periods of standing, Frequent walking, Occasionally lift and/or move 10-20 lbs, Onsite presence required
What They're Looking For.
Must Have
2+ years of experience in hospitality, sales, or operations, Experience in customer service, College graduate with four-year degree, Onsite presence required
Nice to Have
Financial literacy, Project management experience, Business operations experience
What You'll Do.
Manage day-to-day community operations
Conduct member feedback analyses
Develop and maintain relationships with third-party partners
Manage pantry and supply inventory and ordering
Oversee mail and package process
On-board and welcome new members
Manage move-in process
Send off former members professionally
Manage move-out procedures
Review and submit accounts payable invoices
Identify trends and ways to reduce costs
Ensure education and enforcement of Studio’s policies and procedures
Work at the front desk
Support members and guests with questions
Provide a welcoming experience
Plan and execute engaging themed events
Build relationships with local businesses and community organizations
Develop innovative ways to surprise and delight members
Interact with members daily
Address member feedback promptly
Manage leads and tour pipeline
Conduct stellar tours
Tell the Studio by Tishman Speyer story
Assist with updating leasing and marketing platforms
How You'll Work.
Team & Collaboration
Partner with marketing to post events on social media; Loop in the General Manager when needed; Build relationships with fellow ambassadors, partners, vendors, and building management
Communication Scope
Excellent interpersonal, verbal, and written communication skills
Process & Methodology
Project management
Applying for this Studio Ambassador role?
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ANONYMOUS · UNFILTERED
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