Wix
Internet
StudentTechnicalSupportSpecialist
Neural analysis suggests this role is
optimal for mid candidates.
“Student Technical Support Specialist at Wix. Skills: technical support, troubleshooting, API investigation, collaboration with Engineering and Product. Provide timely, high-quality support to users: triage, troubleshoot, and resolve product issues with clear, empathetic communication. Reproduce, diagnose, and document technical problems end-to-end, capturing precise steps, logs, and screenshots”
What You'll Achieve.
significant impact on our users and the growth of our product; improve self-serve and reduce repeat incidents
Industry & Context.
troubleshoot complex issues; Analytical troubleshooting skills
one week of full-time, onsite training at our Cedar Rapids office, This is a hybrid role requiring candidates to work 2. 5 days per week with a minimum of 2 days from our Wix Office in Cedar Rapids, Iowa.
What They're Looking For.
Must Have
Currently pursuing a Bachelor’s in CS, IS, Engineering, or a related technical field, Graduating in December 2026, Prior exposure to technical support or client-facing troubleshooting, Solid web fundamentals: understand HTTP requests/responses, status codes, and comfortable using browser DevTools, Familiarity with APIs: ability to use Postman (or cURL) to send requests, read responses, and follow simple authorization patterns, Analytical troubleshooting skills: proven ability to reproduce issues, capture evidence, and write clear steps, client-facing communication: clear, empathetic writing and able to translate technical findings for non-technical audiences, Ownership mindset: demonstrated ability to drive projects or tasks to completion in fast-moving environments
Nice to Have
Graduating in May 2027
What You'll Do.
high-quality support to users: triage
and resolve product issues with clear
empathetic communication
and document technical problems end-to-end
capturing precise steps
Work hands-on in the product to understand features
and regularly test new provide actionable feedback
Investigate API and integration issues using tools like Postman and browser DevTools (Network/Console)
Proactively surface product patterns and emerging raise risks and suggest documentation improvements
Create and maintain clear runbooks and knowledge base articles to improve self-serve and reduce repeat incidents
Uphold security and data-handling best practices when working with sensitive user information or logs
How You'll Work.
Team & Collaboration
Collaborate closely with Engineering and Product to scope, prioritize, and escalate issues with context and impact assessment
Communication Scope
clear, empathetic communication; clear, empathetic writing; translate technical findings for non-technical audiences
Full Job Description
Launch your career with a team that’s as obsessed with the future of tech as you are! We are thrilled to open recruitment for our next cohort of Student Technical Support Specialists. If you’re already experimenting with Vibe Coding and want a role where your technical curiosity meets a high-energy environment, this is the place for you. Why Join Us? We don’t just offer student roles; we build long-term careers. We are proud to share that three Student Support Specialists from our Spring student roles have already transitioned into full-time roles! This is a proven pathway to jumpstart your professional life. * Primary Focus: Candidates graduating in December 2026. * We are also open to chatting with students graduating in May 2027. As a Technical Support Specialist, you'll be on the front lines, providing expert technical support and troubleshooting complex issues for our users. You'll have a significant impact on our users and the growth of our product. * Provide timely, high-quality support to users: triage, troubleshoot, and resolve product issues with clear, empathetic communication. * Reproduce, diagnose, and document technical problems end-to-end, capturing precise steps, logs, and screenshots. * Work hands-on in the product to understand features, validate fixes, and regularly test new flows; provide actionable feedback. * Investigate API and integration issues using tools like Postman and browser DevTools (Network/Console). * Collaborate closely with Engineering and Product to scope, prioritize, and escalate issues with strong context and impact assessment. * Proactively surface product patterns and emerging trends; raise risks and suggest documentation improvements. * Create and maintain clear runbooks and knowledge base articles to improve self-serve and reduce repeat incidents. * Uphold security and data-handling best practices when working with sensitive user information or logs. The Schedule & Training * Kickoff: Starting July 13, you will complete one
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