Algonquin College
education
StudentSuccessSpecialist-AppendixD/TemporaryAssignment(4-months)
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“Student Success Specialist - Appendix D/ Temporary Assignment (4-months) at Algonquin College. Skills: student success, online learning support, academic advising, retention strategies, learner support. Supports a diverse audience of both part-time and full-time learners who choose to study fully online through AC Online at Algonquin College.. Contributes to the strategic enrollment management process by successfully implementing core retention strategies, identifying process improvements and re”
What You'll Achieve.
support learner achievement; evaluate impact of engagement initiatives; determine action plans for online learners requiring guidance
Industry & Context.
problem-solve
What They're Looking For.
Must Have
Minimum three (3) year diploma/degree in Social Sciences, Counselling, Adult Learning or Education or related field(s), Minimum 3 Years Experience, Experience working with adult learners with demonstrated ability to improve academic, Experience in strategic development of student success, Experience in advising an online and diverse clientele preferably in an educational, Proficient in use of online collaboration tools and/or educational, Proficient in the use of creating and composing informational materials using MS Word, PowerPoint and, Experience using databases to prepare and report on a variety of informational, Ability to deal with sensitive and/or confidential matters while demonstrating compassion and good, Highly effective organizational, communication, presentation and interpersonal, Demonstrated ability to problem-solve and work independently and within a, Proven experience responding to high-needs and/or at-risk, Demonstrated experience in the areas of coaching, advising, counseling, or career planning is considered an
Nice to Have
Demonstrated knowledge of Learning Management Systems (i. e. , Brightspace) is considered an asset.
What You'll Do.
Supports a diverse audience of both part-time and full-time learners who choose to study fully online through AC Online at Algonquin College.
Contributes to the strategic enrollment management process by successfully implementing core retention strategies
identifying process improvements and recommending new initiatives that support learner achievement.
Provides learners with impartial guidance to support academic success
referrals and responds to questions or concerns they may have about how to succeed in their online studies.
Proactively reaches out to learners in AC Online who are deemed “at risk” through various engagement initiatives such as scheduling virtual one-on-one meetings or case conferences to develop individualized success plans.
Implements a variety of student outreach activities such as early alert (e. g.
cyber truant) campaigns
onboarding learners new to online studies
and academic probation support.
Supports learner advocacy when accessing services to overcome academic
personal or financial challenges.
Tracks participation in engagement initiatives in order to evaluate their impact and provides recommendations for improvement.
Reviews "at risk" reports
Learning Management System analytics and other data to determine action plans for online learners requiring guidance.
Provides ongoing updates about student success and retention initiatives to the Dean’s Management Committee
through written and verbal reports and presentations.
How You'll Work.
Team & Collaboration
Working within an integrated team of Online Student Pathway Advisors, Online Facilitators, Academic Managers, Online Facilitator Community Specialist and other Support Specialists.; Collaborates and liaises with other internal stakeholders such as the Centre for Accessible Learning and the Student Learning Centre.; Works within a team environment.
Communication Scope
communication; presentation
Full Job Description
**Please Note: If you are a current Algonquin College employee, apply to this job via the Workday application.** **Department:** Online Student Experience **Position Type:** Full-Time Support **Salary Range:** $37.34-$43.18-Hourly **Sc****heduled Weekly Hours:** 36.25 **Anticipated Start Date:** May 25, 2026 **Length of Contract:** (4-months) **Posting Information** This job posting is now accepting applications from all qualified individuals. **Posting Closing Date:** May 19, 2026 Please note: jobs are posted until 11:59 pm on the job closing date. **Land Acknowledgment:** Algonquin College campuses in Ottawa, Perth and Pembroke are located on the traditional unceded, and unsurrendered territory of the Anishinàbe Algonquin People. The Algonquin People have inhabited and cared for these lands since time immemorial. We take this time to express our gratitude and respect to them and to the land for all that it has provided and will continue to provide. **Job Description:** The Student Success Specialist supports a diverse audience of both part-time and full-time learners who choose to study fully online through AC Online at Algonquin College. Working within an integrated team of Online Student Pathway Advisors, Online Facilitators, Academic Managers, Online Facilitator Community Specialist and other Support Specialists, the incumbent contributes to the strategic enrollment management process by successfully implementing core retention strategies, identifying process improvements and recommending new initiatives that support learner achievement. The incumbent provides learners with impartial guidance to support academic success, offers resources, referrals and responds to questions or concerns they may have about how to succeed in their online studies. The Student Success Specialist proactively reaches out to learners in AC Online who are deemed “at risk” through various engagement initiatives such as scheduling virtual one-on-one meetings or case conferences to develo
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