Tidewater Tech

Education

StudentSuccessCoordinator

Norfolk, Virginia, United States FULL TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Mid+ candidates.

The Brief

“Student Success Coordinator at Tidewater Tech. Skills: Student retention, Certification attainment, Student advocacy. Manage active caseload of students. Meet defined performance metrics”

What You'll Achieve.

Student retention; Student persistence; Certification readiness; Certification attainment; Graduation progression; Program completion

Industry & Context.

Education
Problems you'll solve

Problem-solving

Eligibility Requirements

Work outside regular business hours, Local travel, Overnight travel

What They're Looking For.

Must Have

High School Diploma or GED required, 1 year of related experience

Nice to Have

Associate or bachelor's degree preferred, 1 year experience in proprietary educational setting preferred

What You'll Do.

Manage active caseload of students

Meet defined performance metrics

Serve as consistent point of contact

Advocate for assigned students

Engage students to identify barriers

Address academic and other barriers

Drive retention and certification outcomes

Support accommodation requests

Escalate appropriately

Document student interactions

Document student outcomes

Participate in cohort tracking

Participate in G&E chart confirmation

Participate in required audits

Report on student success metrics

Support student success events

Participate in student success events

Facilitate student success events

Collaborate with other departments

Perform additional tasks

Complete onboarding training

Complete ongoing training

How You'll Work.

Team & Collaboration

Unified members of Student Success team; Collaborating with other departments

Communication Scope

Written communication; Verbal communication

Full Job Description

Training Tomorrow's Technicians to Become Skilled, Employable and Essential.  About Us – Big Changes, Better Benefits – Join us! At Tidewater Tech, we are committed to helping adult students develop the skills necessary for meaningful entry-level careers. Founded in 1969, our institution is steeped in a tradition of career education and workforce development. As a leading educational provider in the trade industry, our programs, designed in collaboration with industry leaders, ensure that students are well-prepared for today’s workplace. With high academic standards and hands-on training, we create a learning environment that supports student success. At Tidewater Tech, we’re dedicated to shaping the next generation of skilled professionals. Location: (Main Campus): 4535 E Princess Anne Rd, Norfolk, VA 23502 Schedule: Monday- Thursday: 9-6 or 10-7( One evening per week) Friday: 8:00am - 4:30pm Compensation: Up to $30/hr Are you passionate about helping students persist so they can achieve milestones and reach their goals? Are you seeking an opportunity to have a meaningful impact every day? If so, we would love to hear from you! About the Role Student Success Coordinators are deeply student-centered, data-informed, and outcomes-driven. While this role has a primary functional focus on retention and certification, all coordinators operate as unified members of the Student Success team and share ownership of overall student outcomes. As a Student Succes Coordinator, you will develop strong relationships with and support students from onboarding through graduation, building strong, consistent relationships with students, proactively addressing barriers to success, and driving outcomes related to retention, certification, and program completion. Key Responsibilities Performance & Accountability Manage an active caseload of students and meet defined performance metrics, which may include retention and persistence, certification readiness and attainment, and graduation pr

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