Dallas College
education
StudentSuccessCoach(FirstYearExperience)
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“Student Success Coach (First Year Experience) at Dallas College. Skills: Student case management, Academic advising, Career exploration, Student support. Serve as case manager for assigned students. Provide high quality customer service”
What You'll Achieve.
Student progress monitoring; Student success; Student retention; Student persistence; Student completion; Strengthened student outcomes
Industry & Context.
Problem-solving skills; Ability to assist students in identify and navigating barriers that impact retention; Ability to assist students in identify and navigating barriers that impact persistence; Ability to assist students in identify and navigating barriers that impact completion; Ability to assist students in identify and navigating barriers that impact success
Normal physical job functions performed within a standard office environment, Reasonable accommodations may be made for individuals with physical challenges, Ability to work extended hours beyond the regular 8:00 am to 5:00 pm workday especially during heavy registration peak times including nights and weekends, Will be subject to a criminal background check, Some positions may be subject to a fingerprint check, Position requires regular and predictable attendance
What They're Looking For.
Must Have
Bachelor’s degree or higher in higher education, student development, community college leadership or related field, Minimum three (3) years of experience in academic advising, success coaching, first-year experience, or retention within student services or higher education, Ability to work extended hours beyond the regular 8:00 am to 5:00 pm workday especially during heavy registration peak times including nights and weekends, Will be subject to a criminal background check, Some positions may be subject to a fingerprint check
Nice to Have
Master’s degree preferred, Bilingual or multilingual skills preferred
What You'll Do.
Serve as case manager for assigned students
Provide high quality customer service
Provide academic advising
Provide career exploration
Provide resource referrals
Provide registration assistance
Respond to student inquiries
Connect students to additional supports
Utilize technology for student communications
Assist unassigned students in selecting pathway
Develop engagement and support strategies
Track student milestones
Develop and communicate services
Participate in professional development
Keep detailed records
Complete professional development training
How You'll Work.
Team & Collaboration
Collaborate with a broad network of internal and external partners; Collaborate with Pathway Specialists; Collaborate across the division
Communication Scope
Written communication; Verbal communication; Listening skills; Writing skills; Verbal skills; Interpersonal skills; Collaboration; Tact; Patience; Courtesy
Full Job Description
## ## All Job Postings will close at 12:01 a.m. CT on the specified Closing Date. **Weekly Work Hours** 40 **Compensation Range** Staff Range N06 **Salary Minimum** $66,900.00 Annually **FLSA** United States of America (Exempt) **Position Type** Staff **Position Summary** * The Student Success Coach is an essential role designed to provide concierge-styled student case management, providing comprehensive support including advising, career exploration, continuous progress monitoring, and connection to a broad network of internal and external wrap-around services. * Providing high-impact engagement and continuous monitoring, tracking, and support from enrollment to completion, Success Coaches are the consistent single point of contact, responsible for helping students to navigate their higher education journey towards a career. * Success Coach teams serving traditional, dual credit/early college/P-Tech, continuing education, and a variety of other specialized student populations, including but not limited to students thriving through their first year experience. * Leverages emerging technology to streamline student communication, tracking, and service efficiencies. **Required Knowledge, Skills, and Abilities** * Knowledge of the purpose of community colleges and the vision of Dallas College. * Knowledge of Dallas College certificates, programs and degrees. * Demonstrate a thorough understanding of college and community resources that address holistic student needs including student basic needs, mental health and wellness, career and transfer preparation, and student development, leadership, and advocacy programming. * Demonstrate general knowledge of baseline financial aid and FAFSA information. * Knowledge of Dallas College, State and Federal policies and procedures impacting service to students (FERPA, TSI-A, Dallas College Board Policies, Title IX, etc.) * Ability to leverage emerging technology to track and monitor student progress towards completion goals. * Demo
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