StudentServicesAdvisor(Campus)

# Student Services Advisor (Campus) - Adelaide Campus ## Make a real difference in student lives At Torrens University Australia, education changes lives — and so do the people behind it. As a Certified B Corporation, we’re part of a global movement using business as a force for good. We’re proud to be Australia’s fastest-growing university, creating opportunities for students from all walks of life. We’re looking for a passionate and resilient **Student Services Advisor** to join our campus team and help deliver an exceptional student experience from enrolment through to graduation. ## ## About the role As a key frontline support professional, you’ll be one of the first points of contact for students, providing guidance, advice, and end-to-end support across a wide range of enquiries and situations. You’ll help students navigate university systems, policies, and support services while working collaboratively with teams across the university to achieve positive outcomes. This is a **Permanent - Full time role,****onsite** based at our **Wakefield Street Campus, in Adelaide**. Candidates must hold full working rights within Australia. ### ## What you’ll do * Deliver high-quality student support and case management * Resolve enquiries with empathy, professionalism, and accountability * Guide students through university policies, systems, and processes * Manage sensitive or complex student situations confidently * Maintain accurate records and case notes * Collaborate with internal stakeholders to support student success * Contribute to campus events including Orientation, Open Days, and Graduations ## Who you are You’re a people-focused professional who thrives in a fast-paced environment and enjoys helping others succeed. You bring: * Strong customer service, student support, or advisory experience * Excellent communication and conflict resolution skills * Confidence handling challenging conversations with empathy and professionalism * Strong organisational and probl