Unitek Learning
Healthcare
StudentPersistenceSpecialist
Neural analysis suggests this role is
optimal for entry candidates.
“Student Persistence Specialist at Unitek Learning. Skills: Student retention, Student support, Interpersonal skills. Identify at-risk students. Provide timely outreach”
What You'll Achieve.
Achieves KPIs; Achieves SLAs; Meets student satisfaction benchmarks; Exceeds student satisfaction benchmarks; Complies with FERPA; Complies with Unitek Learning policies
Industry & Context.
Root cause analysis; Resolve student barriers
Schedule may include evenings, Schedule may include Saturdays, On-site collaboration required, Regular in-person attendance required
What They're Looking For.
Must Have
1-3 years student services experience, 1-3 years advising experience, 1-3 years admissions experience, 1-3 years support roles experience, Interpersonal skills, Communication skills, Student-centered approach, Empathetic approach, Manage multiple student cases, Maintain detailed documentation
Nice to Have
Bachelor's degree preferred, Equivalent experience of 3 years
What You'll Do.
Identify at-risk students
Provide timely outreach
Collaborate with campus teams
Remove barriers to success
Keep students connected
Monitor attendance data
Monitor academic performance
Monitor engagement data
Provide personal outreach
Document interactions
Ensure consistent follow-up
Support students returning from Leave of Absence
Participate in orientations
Participate in appeals committees
Participate in grievance committees
Participate in campus retention meetings
Identify root causes of disengagement
Address root causes of disengagement
Resolve student barriers to success
Connect students with services
Follow through on support actions
Ensure students receive interventions
Maintain forward momentum
Maintain visibility on campus
Act as first point of contact
Track outreach efforts
Analyze outreach efforts
Report outreach efforts
Track persistence trends
Analyze persistence trends
Report persistence trends
Use data to refine support strategies
Support campus leadership
Achieve retention goals
Achieve persistence goals
Ensure compliance with documentation
Ensure audit readiness
Ensure accreditation standards
Act as liaison between campus and leadership
Align retention efforts
Collaborate cross-functionally with Deans
Collaborate cross-functionally with Program Directors
Collaborate cross-functionally with HR
Collaborate cross-functionally with Registrars
Collaborate cross-functionally with Financial Aid
Collaborate cross-functionally with Career Services
Collaborate cross-functionally with Enrollment teams
Enhance student experience
Enhance student satisfaction
Attend campus/on site up to 5 days per
Collaborate with students
Collaborate with faculty
Collaborate with staff
Perform other duties as assigned
How You'll Work.
Team & Collaboration
Campus teams; Relevant teams; Cross-functionally with Deans; Cross-functionally with Program Directors; Cross-functionally with HR; Cross-functionally with Registrars; Cross-functionally with Financial Aid; Cross-functionally with Career Services; Cross-functionally with Enrollment teams; Campus leadership; Unitek leadership
Communication Scope
Personal outreach; Coaching; Reporting
Full Job Description
As a leading healthcare education organization, Unitek Learning’s family of schools helps thousands of students launch and accelerate their careers every year. As a rapidly growing and highly successful company, Unitek is also a great place to pursue a rewarding and challenging career. We offer a competitive salary, generous benefits, unlimited growth potential, and a collegiate work environment. Purpose of the Position: The Student Persistence Specialist supports student retention by proactively identifying at-risk students, providing timely outreach, and collaborating with campus teams to remove barriers to success. Combining data insights with personal engagement, this role keeps students connected to their academic and career goals. Note: Schedule may include evenings and Saturdays as needed to support campus operations. Job responsibilities: * Monitor attendance, academic performance, and engagement data to identify at-risk students. * Provide timely, personal outreach via phone, text, email, or in-person, offering coaching and resources to support success. * Document interactions and ensure consistent follow-up through resolution or re-engagement. * Support students returning from Leave of Absence and conduct SAP advising. * Participate in orientations, appeals/grievance committees, and campus retention meetings. * Identify and address root causes of disengagement and work collaboratively with relevant teams to resolve student barriers to success. * Connect students with appropriate services (e.g., financial aid, tutoring, wellness) and follow through to ensure support is delivered. * Follow through on all support actions to ensure students receive needed interventions and maintain forward momentum. * Maintain visibility on campus and act as a first point of contact for students in need. * Track, analyze and report outreach efforts, persistence trends, and outcomes; use data to refine support strategies over time. * Support campus leadership in achieving reten
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