Online Education Services
Education
StudentOperationsManager
Neural analysis suggests this role is
optimal for Manager candidates.
“Student Operations Manager at Online Education Services. Skills: Student operations management, Team leadership, Process improvement. Lead student operations function. Manage student administration team”
What You'll Achieve.
Ensure students feel informed; Ensure students feel supported; Ensure students are set up for success; Ensure partnership delivers on promise to students; Leave function stronger, smarter, and more student-focused
Industry & Context.
Root cause analysis; Troubleshooting
What They're Looking For.
Must Have
Demonstrated experience leading student-facing operations, Working knowledge of student lifecycle processes, Thorough understanding of compliance requirements, Ability to lead, motivate, and develop teams, Analytical skills using data and metrics, Excellent communication skills, Commercial awareness, Genuine commitment to student success
Nice to Have
Experience in higher education or EdTech, Experience working cross-functionally
What You'll Do.
Lead student operations function
Manage student administration team
Manage student support team
Manage student funding team
Drive improvement across academic administration
Drive improvement in retention
Drive improvement in wellbeing support
Drive improvement in financial guidance
Bring together compliance
and operational excellence
Contribute to strategic planning
Contribute to operational readiness
Represent function at senior levels
Provide performance insights to partners
Ensure partnership delivers on promise
Lead team through complexity
Balance student advocacy with financial governance
Manage peaks and pressures of academic calendar
Develop team capability
Establish team culture
How You'll Work.
Team & Collaboration
Cross-functional teams; Senior stakeholders; University partners; Academic teams; IT teams; Admissions teams; Commercial teams
Communication Scope
Engage with students; Engage with partners; Engage with senior stakeholders
Full Job Description
Online Education Services (OES) is a purpose-driven organisation dedicated to transforming the lives of learners by expanding access to high-quality online education. We work in close partnership with universities and leading education providers across Australia and the United Kingdom, supporting the development of innovative, student-centred online programmes that make a genuine difference. As a proud member of the SEEK Group, we benefit from the expertise and global reach of a world-renowned digital leader — while maintaining the collaborative, people-first culture that makes OES a great place to work. Our vision is bold: to become the world's most impactful enabler of education. We're well on our way, and we'd love you to be part of that journey. ### The Role This is more than an operations management role — it is an opportunity to be the heartbeat of the student experience at OES. As Manager of Student Operations, you will lead a function that touches every stage of the student lifecycle — from the moment a learner enrols to the day they graduate. Your team spans three interconnected areas: Student Administration, Student Support, and Student Funding. Together, they are the operational engine that ensures students feel informed, supported, and set up for success at every turn. What makes this role compelling is the breadth of the mandate. You will not simply manage processes — you will lead people, shape culture, and drive meaningful improvement across academic administration, retention, wellbeing support, and financial guidance. You will be the person who brings together compliance, care, and operational excellence in a way that makes a real difference to real learners. The access and influence this role carries is equally significant. You will work closely with the Director of Academic and Operations, contributing to strategic planning and operational readiness for new programme launches and partner onboarding. Your insight will inform how OES develops its ser
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