Student-German-SpeakingTechnicalSupportAnalyst

**Support the Next Generation of Smart Mobility!** At transcosmos Europe, we’re supporting a global brand known for transforming how people move through cities — think intelligent electric scooters, app-connected devices, and next-gen urban mobility tech. As a **Technical Support Analyst** , you’ll be on the front line helping German-speaking customers get the most out of their devices. This isn’t just about answering calls — it’s about problem-solving, educating, and leaving each customer feeling genuinely supported. **Location:** 4032 _Debrecen, Vezér str. 39. (Tudáspark);_ Hungary **Work Mode:** Onsite, from our office **Working Hours:** 9:00 – 18:00 **Employment type:** Student, 20 hours / week **What You’ll Be Doing** * Respond to customer inquiries via phone, chat, and email with professionalism and clarity * Troubleshoot and resolve hardware/software issues (Bluetooth, apps, connectivity, etc.) * Guide users through features and functions of smart mobility products * Escalate unresolved issues to internal teams following structured processes * Take full ownership of the customer journey — from first question to full resolution * Maintain accurate case logs and comply with data security and privacy policies Communicate effectively with colleagues and contribute to a positive team environment **Requirements** **What You Bring** * Strong communication skills in **German (C1)** and **English (B2)** * A customer-focused mindset — you stay calm, helpful, and solutions-oriented * Confidence working with tech: mobile apps, Bluetooth, and wireless connections * Basic familiarity with Microsoft Office and common troubleshooting tools * Ability to stay organized and handle multiple conversations with care and clarity * Previous BPO, customer support, or helpdesk experience is a big plus **You’ll Thrive If You Are…** * Genuinely interested in gadgets, apps, and mobility tech * Curious and proactive — you investigate, not just answer * Someone who brings empathy to every