Cumberlands
StudentFinancialCounselor
Neural analysis suggests this role is
optimal for Entry candidates.
“Student Financial Counselor at Cumberlands. Skills: financial aid, student accounts, customer service. assist in providing financial guidance in the areas of financial aid and student accounts. counsel students regarding cost of attendance, methods of payment and management of financial responsibilities”
What You'll Achieve.
meet University enrollment and customer service goals
Industry & Context.
problem solving and analytical expertise; critical thinking skills with the ability to solve problems
What They're Looking For.
Must Have
Associates Degree or equivalent experience required, Prior accounting experience or ability to work with numbers and perform basic calculation-related tasks with problem solving and analytical expertise, computer skills including proficiency in Microsoft Word, Outlook, Excel and PowerPoint with a willingness to learn University software products, Demonstrated organizational and time management skills including the ability to successfully priority and manage multiple tasks
Nice to Have
B. A. or B. S. preferred
What You'll Do.
assist in providing financial guidance in the areas of financial aid and student accounts
counsel students regarding cost of attendance
methods of payment and management of financial responsibilities
provide an explanation of financial aid available
the Higher Education Act of 1965
the difference between private and federal loans
the CDR and explaining students can refuse all or borrow less than the maximum allowed
prospective students and families with financial aid and student account questions in person
through email and other approved means of communication
assume full responsibility for managing a cashbox to process financial transactions for students and other University constituents
processing credit card payments
entering transactions into software system
batching payments and reconciling the cashbox at close of business
facilitate outbound communication via telephone
email and text to ensure students are appropriately informed of account information
clarify delinquent balances
explain financial obligations and payment terms
greet people that enter our office in a prompt and friendly manner
answer phone calls and respond to emails in a professional and tactful manner
prepare outgoing mail and sort incoming mail
assist with new student orientation including the ability to prepare
present and deliver presentations with financial information to prospective students and parents
maintain a comprehensive understanding of financial aid
student accounts and the billing processes
How You'll Work.
Team & Collaboration
participate in a highly collaborative student-focused environment to deliver exceptional service to students
Communication Scope
Demonstrated excellence in verbal and written communication skills; communicate concisely
Process & Methodology
manage multiple projects or tasks
Full Job Description
**Get Set for Cumberlands!** Join our team of student-focused individuals working together in order to encourage intellectual and spiritual growth, leadership and service. ****CURRENT STUDENT or EMPLOYEE?**** Please log into Workday and use the Career Tile to find and apply to jobs from our internal career sites. Under the general direction of the Assistant Director of Student Financial Center, the Student Financial Counselor will assist in providing financial guidance in the areas of financial aid and student accounts with an emphasis on Title IV, state, institutional and private funds made available to students in the form of scholarships, grants, loans and employment. This individual must be a dynamic, highly skilled student financial professional. The successful candidate will provide support to students, parents and prospective students to meet University enrollment and customer service goals. The Student Financial Counselor will deliver high quality, compassionate service to the student population while maintaining consistency with the University mission, accreditation standards and applicable regulatory guidelines. **Essential Job Functions:** * Counsels students regarding cost of attendance, methods of payment and management of financial responsibilities. This includes providing an explanation of financial aid available, the Higher Education Act of 1965, the difference between private and federal loans, the CDR and explaining students can refuse all or borrow less than the maximum allowed * Assist students, prospective students and families with financial aid and student account questions in person, over the phone, through email and other approved means of communication. * Assume full responsibility for managing a cashbox to process financial transactions for students and other University constituents * Cash management responsibilities include providing receipts, processing credit card payments, entering transactions into software system, batching payments a
Applying for this Student Financial Counselor role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
What do employees actually say about Cumberlands?
Real rants from real employees. Read before you apply.