Navitas
Education
StudentExperienceManager
Neural analysis suggests this role is
optimal for not-applicable candidates.
“Student Experience Manager at Navitas. Skills: Student experience, Staff management, Stakeholder management, Administrative services. Ensure inclusive campus culture. Ensure safe campus culture”
What You'll Achieve.
Achieve team objectives; Achieve targets; Achieve high professional standards
Industry & Context.
Data-driven decision making
What They're Looking For.
Must Have
Completion of undergraduate degree, Relevant experience and/or education/training, Ability to create excellent customer service environment, Skills in creating customer-driven outcome systems, Skills in using data for decision making, Demonstrated ability to lead a team, Demonstrated ability to relate to students, Demonstrated ability to liaise with staff, Demonstrated ability to liaise with external stakeholders, Demonstrated computer literacy, Competence in word processing, Competence in spreadsheets, Competence in record keeping software, Demonstrated attention to detail, High level of accuracy in administrative activities, Ability to work as part of a team, Ability to work flexibly and adaptably, Highly developed relationship management skills, Highly developed negotiation skills, Excellent written communication skills, Excellent verbal communication skills, Self-directed, Ability to identify opportunities, Ability to secure relationships, Ability to nurture relationships, Commitment to personal excellence, Achievement of targets, High professional standards, Self-disciplined, Independently driven, Ability to work effectively in team environment, Willingness to embrace change
What You'll Do.
Ensure inclusive campus culture
Ensure safe campus culture
Ensure positive student experience
Contribute to leadership
Contribute to management of services
Develop positive management culture
Develop positive staff culture
Support delivery of national courses
Support delivery of local services
Coordinate staff in student-facing roles
Oversee staff in student-facing roles
Ensure delivery of excellent services
Ensure delivery of excellent facilities
Ensure delivery of excellent resources
Manage technical staff
How You'll Work.
Team & Collaboration
Work with Campus Manager; Work with professional staff; Work with academic leadership; Work with professional leadership; Work with external stakeholders
Communication Scope
Written communication; Verbal communication
Full Job Description
SAE University College , part of the leading global education provider Navitas, delivers hands-on, industry-led higher education courses in Animation, Audio, Creative Industries, Design, Film, Games, Music and Technology. With 49 campuses globally and 6 across Australia, SAE is part of a global creative media network, challenging and encouraging people to fulfil their creative potential, with a strategic vision to be the world’s leading educator for the creative industries. ABOUT THE ROLE This exciting opportunity is for the Student Experience Manager role, offering you the chance to make a meaningful impact on student experiences within a dynamic and supportive environment. The Student Experience Manager (SEM) is a key member of the campus leadership team and works closely with the Campus Manager and professional staff to ensure an inclusive, safe campus culture and positive student experience. The role effectively contributes to the overall leadership and management of services and the continued development of a positive management and staff culture. With a focus on student retention, experience, achievement, and satisfaction, the SEM is pivotal in supporting the successful delivery of national courses and local services to students at the campus. Reporting to the Campus Manager, and working alongside academic and professional leadership, the Student Experience Manager has local coordination and oversight of all staff in student-facing roles (including Student Services Coordinator, Student Support Advisor, Student Engagement Advisor, Technical Coordinator and Officers, and IT officers) to ensure the delivery of excellent services, facilities and resources on their campus. The SEM also manages Technical staff. The ideal candidate will have a proven track record of delivering exemplary administrative services, taking a lead administrative role in various initiatives, delivering quality customer service, applying policies and procedures to provide timely and accurate
Applying for this Student Experience Manager role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on SmartRecruiters
- SmartRecruiters often includes a video screening step — check camera and mic permissions.
- Link your GitHub or portfolio directly in the profile section for technical roles.
- Applications may be reviewed by AI scoring before reaching a recruiter — use keywords from the job description.
ANONYMOUS · UNFILTERED
What do employees actually say about Navitas?
Real rants from real employees. Read before you apply.