StudentEngagementAdvisor

At ACAP we change lives. We equip our students with a deep understanding of human behaviour, the skills to make a positive difference and the resilience to enjoy long, healthy careers. ACAP University College , part of the leading global education provider Navitas, is Australia's leading independent tertiary education provider, delivering accredited courses in psychology, social work, counselling, coaching, criminology, law, and business management and leadership (MBA). Join our dynamic Student Engagement team as a Student Engagement Advisor. In this role, you’ll provide professional advice and services, while collaborating with academic and specialist colleagues to ensure students succeed in their studies. Please note, this is predominantly an inbound call centre role aligned to our online campus. Be part of a close-knit team dedicated to delivering exceptional support and guidance. Key Responsibilities: * Respond to student enquiries across various service channels. * Proactively engage with students via inbound/outbound calls, web chat, emails, and other platforms. * Complete administrative tasks and data entry accurately. * Assist with re-enrolments and provide course sequence advice. * Liaise with academic and specialist staff to ensure students are properly supported. * Apply policies and procedures to provide accurate, timely advice. ## Qualifications In addition to a student-first approach, it is essential you can demonstrate: * Proven track record of delivering exceptional customer service in an inbound call centre setting * Excellent attention to detail and high level of accuracy in all administrative activities * Demonstrated computer literacy including advanced MS Office suite and ideally student records software * Ability to work as part of a team and in a way that is flexible and adaptable * Availability during core business hours of 9am - 5pm Monday - Friday ## Additional Information ACAP focuses on shared values and strengths across our teams, you wi