ELVTR
Online Education
StudentCareTeamLead
Neural analysis suggests this role is
optimal for Mid candidates.
“Student Care Team Lead at ELVTR. Skills: Team Management, Student Support, Coaching, Process Improvement. Oversee, support, and develop a team of 3 Student Care Representatives. Lead onboarding of new reps and deliver ongoing training”
What You'll Achieve.
Ensure consistent performance and morale; Maintain quality standards; Improve team efficiency; Improve student outcomes; Ensure seamless educational experience; Ensure uninterrupted learning; Impact student satisfaction; Impact student retention; Impact learning success
Industry & Context.
Spot trends; Identify gaps; Resolve issues; Troubleshoot technical issues
What They're Looking For.
Must Have
2+ years in customer support, student success, or client-facing role, Excellent English communication skills, both written and verbal, Ability to perform minor technical troubleshooting, Demonstrated ability to coach, motivate, and hold a small team accountable in a remote environment, Comfortable working with performance data to draw actionable conclusions, Confident and presentable on Zoom, Highly organised with the ability to context-switch effectively
Nice to Have
1 year in a team lead or supervisory capacity, Bachelor's degree in Business, Communications, or a related field
What You'll Do.
and develop a team of 3 Student Care Representatives
Lead onboarding of new reps and deliver ongoing training
Track individual and team KPIs
Act as the first escalation point for student issues
Identify recurring issues and develop SOPs
Compile and present performance reports to management
Manage team scheduling for adequate coverage
Personally manage a portfolio of UK courses
Provide real-time support during live sessions
Foster student-to-student interaction
Facilitate communication between students and instructors
Address and resolve student concerns
How You'll Work.
Team & Collaboration
Work with product team
Communication Scope
Excellent written and verbal English communication
Full Job Description
ELVTR is a premier online education platform specializing in live courses led by industry experts from global companies such as Nike, Netflix, Google, and more. Since our establishment in 2020, we have grown from a small team to 140 talented members, delivering education to over 17,000 students worldwide. We are currently expanding our team to support our growing network of instructors and the continued scale of our live course offerings. **Position Overview** We are seeking a Student Care Team Lead to manage a team of 3 Student Care Representatives while personally owning a portfolio of UK courses as a practising rep. This is a dual role — half your time will be spent leading, coaching, and improving team performance; the other half delivering direct, high-quality student support. You will be the quality benchmark for your team and the primary escalation point for the UK market. _**This is a full-time remote position.The Working Hours for this role are 10AM-6PM BST.**_ **This role is for you if you are:** * A Natural Leader: You inspire and develop those around you, setting clear expectations while creating a culture of accountability and care. * A People Pleaser at Heart: Even in a leadership capacity, you stay close to the student experience and find genuine satisfaction in resolving issues and delighting people. * A Clear Communicator: Your written and verbal English is excellent — whether coaching a rep, de-escalating a student concern, or writing a process doc. * Data-Driven: You use metrics and feedback to spot trends, identify gaps, and continuously raise the bar for your team. * A Tech-Savvy Troubleshooter: Comfortable navigating multiple platforms and helping others do the same. * A Process Builder: You can identify inefficiencies and turn them into scalable, repeatable workflows. **Responsibilities** Team Leadership (≈60%) * Team Management: Directly oversee, support, and develop a team of 3 Student Care Representatives, ensuring consistent performance an
Applying for this Student Care Team Lead role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
ANONYMOUS · UNFILTERED
What do employees actually say about ELVTR?
Real rants from real employees. Read before you apply.