ELVTR
Online Education
StudentCareRepresentative
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Student Care Representative at ELVTR. Skills: Student support, Community engagement, Issue resolution, Technical troubleshooting. Engage directly with students to support their needs through phone, email, and online chats. Encourage and maintain student-to-student communication, fostering a supportive learning community”
What You'll Achieve.
Ensuring that our students receive an exceptional educational experience; Ensuring students are fully satisfied with the courses they enroll in; Guarantee a seamless educational experience; Ensure uninterrupted learning
Industry & Context.
Tech-Savvy Troubleshooter; Issue Resolution
What They're Looking For.
Must Have
Excellent English communication skills, both written and verbal, Broad understanding of modern online business technologies, Proficiency with Asana, CRM tools like HubSpot, Google Sheets, Zoom, Ability to conduct minor technical troubleshooting, Presentable and confident on Zoom, Ability to manage time and resources effectively
Nice to Have
Bachelor’s degree in Business, Communication, or a related field
What You'll Do.
Engage directly with students to support their needs through phone
Encourage and maintain student-to-student communication
fostering a supportive learning community
Ensure clear and effective communication between students and instructors
Offer real-time support to instructors and students during live classes
Proactively address and resolve student concerns
including technical issues
How You'll Work.
Team & Collaboration
Facilitate communication between students and instructors; Collaborate with a team of passionate, like-minded individuals
Communication Scope
Excellent English communication skills, both written and verbal; Ability to easily establish rapport with students
Full Job Description
ELVTR is a premier online education platform specializing in live courses led by top executives from globally renowned companies. Our unique approach sets us apart in the online education landscape, offering unparalleled value to our students. We are currently expanding our team in South Africa, aligning with our primary markets in North America and the UK. **Position Overview:** We are seeking a dedicated Student Care Representative to join our team. This role is pivotal in ensuring that our students receive an exceptional educational experience and are fully satisfied with the courses they enroll in. As the frontline of student interaction, you will be instrumental in fostering a supportive and engaging learning environment. **This is a full-time remote position, open to candidates located anywhere in Ukraine** **This job is for you if you are:** * A People Pleaser: You find joy in serving others and are dedicated to ensuring student satisfaction and happiness. * A Communicator: You have excellent English communication skills and can easily establish rapport with students. * Tech-Savvy Troubleshooter: Not only are you comfortable with technology, but you can also perform minor tech troubleshooting, such as assisting someone with difficulties joining a Zoom session. * Support Champion: You thrive on providing exceptional support and resolving issues to guarantee a seamless educational experience. * A Community Builder: You excel at fostering a supportive and engaging online environment for student interaction. * A Facilitator: You are comfortable in mediating the communication between students and instructors. **Responsibilities:** * Direct Support: Engage directly with students to support their needs through phone, email, and online chats. * Community Engagement: Encourage and maintain student-to-student communication, fostering a supportive learning community. * Instructor Liaison: Ensure clear and effective communication between students and instructors. * Live
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