RMIT Vietnam
StudentAdvisor
Neural analysis suggests this role is
optimal for Mid candidates.
“Student Advisor at RMIT Vietnam. Skills: Customer service, Issue resolution, Relationship management. Deliver quality service and advice. Provide timely responses”
What You'll Achieve.
Achieve Student Connect service measurement indicators; Meet Net Promoter Scores (NPS); Meet Net Effort Scores (NES); Meet Effectiveness (EFF); Resolve 70% of enquiries at their tier level; Achieve high performance outcomes
Industry & Context.
Complex issue resolution; Decision-making skills
What They're Looking For.
Must Have
Bachelor’s Degree in a relevant discipline, At least 2 years of experience in a customer service role, Demonstrated ability to maintain confidentiality and deal with sensitive and difficult situations in a professional and diplomatic manner, Demonstrated complex issue resolution and decision-making skills, Ability to source relevant additional information, Well-developed interpersonal skills, Ability to build and maintain effective relationships in a culturally diverse environment, Excellent written and verbal communications skills, Ability to convey complex information, ideas and concepts clearly and efficiently, Demonstrated ability to work flexibly and efficiently as a member of a team, Ability to prioritise workload in order to meet deadlines and service expectations, Proven leadership and experience in coaching and aligning team members to achieve high performance outcomes, Experience and familiarity with database systems and other relevant software, Ability to display appropriate behaviours in line with the position, RMIT Values and RMIT Leadership Model, IELTS (General) with a score of at least 6.5 (or equivalent)
Nice to Have
preferably in an education environment
What You'll Do.
Deliver quality service and advice
Provide timely responses
Resolve complex issues
Coordinate support process
Manage customer data entry
File documents accurately and securely
Draft and conduct presentations
Support university events
How You'll Work.
Team & Collaboration
Coordinate with internal stakeholders; Establish and manage relationships; Contribute feedback and suggestions; Contribute to positive culture
Communication Scope
Excellent written and verbal communications skills; Ability to convey complex information, ideas and concepts clearly and efficiently
Full Job Description
## Overview: RMIT Vietnam is seeking a **Student Advisor** to join our community and deliver high-quality services in a dynamic and innovative environment. **WHY JOIN RMIT VIETNAM?** At RMIT Vietnam, international exposure meets real-world impact through strong industry and government collaboration. Working at RMIT means building a meaningful career while creating impact in a high-performing environment. Further insight into our mission, impact and global connections is available in the RMIT Vietnam Profile. **WHAT WE OFFER** * Competitive remuneration VND package for Vietnamese candidates. * 13th month Tet bonus * Private Health insurance for you and your family, plus Personal Accident Insurance * Generous annual leave, career leave, volunteer leave and public holidays (Christmas and Tet Holidays) * Professional development and career advancement * Access to state-of-the-art facilities and resources * A vibrant and diverse campus life and more! **POSITION SUMMARY** The Student Connect provides simple ways to access student service and support, caters to the administrative/ educational needs and general enquiries of current students and families. The provision of information, advice, or issue resolution is delivered using a high standard of customer service intended to exceed our customers’ expectations. The Student Advisors in Student Connect deliver quality service and advice, timely responses, complex issue resolution, case management, and referral to other services when appropriate. The Student Advisor is a customer service professional and is expected to take a strong interest in the field of customer service. **Reporting line:** Reports to: Senior Student Advisor, Student Connect Indirectly reports to: Manager, Student Connect _Reporting lines may be adjusted in line with organisational changes._ **Key Accountabilities Summary** * Demonstrate a commitment to service excellence and a service ethic through the provision of quality service and advice, timely resp
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