Rmit
education
StudentAdvisor
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Student Advisor at Rmit. Skills: customer service, communication, interpersonal skills, problem-solving, adaptability, teamwork, prioritization. Provide high-volume, frontline support to STEM College students.. Deliver accurate and timely course and program advice across multiple channels, including phone, webchat, CRM, face‑to‑face, and virtual appointments.”
What You'll Achieve.
enhancing the student experience; delivering high-quality service; achieving own and team goals; continuously improving
Industry & Context.
Well-developed interpersonal and problem-solving skills
Working with Children Check, National Police Check, gender-based violence declaration, work extended and/or flexible hours during peak service periods
What They're Looking For.
Must Have
Demonstrated experience in providing high-quality customer service, including sound knowledge and consistent application of relevant policy and procedures., Demonstrated communication skills, including the ability to communicate effectively with audiences from a range of cultural backgrounds., Well-developed interpersonal and problem-solving skills with the ability to take initiative in identifying and pursuing opportunities to improve existing practices and services., Ability to build and maintain effective relationships with a range of internal and external groups., Demonstrated experience in adapting to new technologies and systems., Proven ability to work as an effective team member, achieving own and team goals and continuously improving., Ability to prioritise tasks and meet deadlines in a demanding environment, shifting seamlessly between different service channels and locations., Passing a Working with Children and National Police Check.
What You'll Do.
frontline support to STEM College students.
Deliver accurate and timely course and program advice across multiple channels
and virtual appointments.
Manage routine and complex enquiries.
Support academic administration.
Collaborate closely with Student Advice
Student Lifecycle teams
and other stakeholders to deliver high‑quality service.
Work extended and/or flexible hours during peak service periods.
How You'll Work.
Team & Collaboration
Collaborate closely with Student Advice, Student Lifecycle teams, schools, academics, and other stakeholders.; Work as an effective team member, achieving own and team goals.
Communication Scope
Demonstrated communication skills, including the ability to communicate effectively with audiences from a range of cultural backgrounds.
Full Job Description
## Overview: * **Full-time, Continuing position** * **Salary Level HEW 5 + 17% Superannuation** * **Based at the Melbourne CBD campus, and hybrid ways of working** **About the role** As Student Advisor, you will provide high‑volume, frontline support to STEM College students, delivering accurate and timely course and program advice across multiple channels, including phone, webchat, CRM, face‑to‑face, and virtual appointments. This role plays a key part in enhancing the student experience while supporting team innovation alongside the Coordinator, Student Advice. You will manage routine and complex enquiries, support academic administration, and collaborate closely with Student Advice, Student Lifecycle teams, schools, academics, and other stakeholders to deliver high‑quality service. You may be required to work extended and/or flexible hours during peak service periods. To be successful in this position, you will have: * Demonstrated experience in providing high-quality customer service, including sound knowledge and consistent application of relevant policy and procedures. * Demonstrated strong communication skills, including the ability to communicate effectively with audiences from a range of cultural backgrounds. * Well-developed interpersonal and problem-solving skills with the ability to take initiative in identifying and pursuing opportunities to improve existing practices and services. * Ability to build and maintain effective relationships with a range of internal and external groups. * Demonstrated experience in adapting to new technologies and systems. * Proven ability to work as an effective team member, achieving own and team goals and continuously improving. * Ability to prioritise tasks and meet deadlines in a demanding environment, shifting seamlessly between different service channels and locations. **Please Note: Appointment to this position is subject to passing a Working with Children and National Police Check.** **About the Portfolio** The STEM
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