The Community Solution
StudentAccountsAdvisor
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Student Accounts Advisor at The Community Solution. Skills: Assisting students in understanding and meeting their financial obligations, Customer service, Communication, Financial account management. Assisting students in understanding and meeting their financial obligations. Making contact for payment”
What You'll Achieve.
Ensuring the highest level of student satisfaction regarding any questions or concerns regarding students’ accounts
Industry & Context.
critical thinking, reasoning, and decision-making skills
Ability to work overtime as required
What They're Looking For.
Must Have
Experience related to conflict resolution required, Title IV and/or Higher Education experience required
Nice to Have
Bachelor’s Degree preferred, Three to four years of customer service experience preferred
What You'll Do.
Assisting students in understanding and meeting their financial obligations, Making contact for payment, Posting tuition refunds, Scheduling student refund and stipend checks, Offering and scheduling payment plan options, Setting up payment plans, Processing tuition and fee payments, Setting up direct deposit, Working on collections, Interacting with other offices to ensure the highest level of student satisfaction regarding any questions or concerns regarding students’ accounts, Serving as primary contact for students across campuses with account related questions, Communicating with students via email and telephone to ensure timely receipt of scheduled payments, Establishing repayment schedules and setting up payment plans based on school policy and students’ financial situations, Working on collections efforts, including making collection calls and following up on delinquent accounts, Setting up and maintaining student direct deposit information for refunds and stipend disbursements, Documenting, recording, and maintaining information about student communication and changes to students’ accounts in Anthology, Collecting and posting tuition and fee payments to students’ accounts, Posting student fees that are not automated to student accounts (i.
, late payment fees, add/drop fees, health insurance fees, etc.
), Reviewing packaging of federal and other fund sources completed by the financial aid department and determining any unmet needs, Adhering to all school policies and procedures and applicable federal and state regulations and all accrediting agencies’ standards and requirements related to student aid disbursement, Performing other duties as assigned by the Associate Director of Student Accounts.
How You'll Work.
Team & Collaboration
Interacting with other offices to ensure the highest level of student satisfaction
Communication Scope
Excellent verbal and written communication customer service skills including meeting quality standards and evaluating student satisfaction; Capability to make collection calls and discuss finances with students
Full Job Description
**Job Description:** The Student Accounts Advisor is responsible for assisting students in understanding and meeting their financial obligations by performing a range of functions for students including making contact for payment, posting tuition refunds, scheduling student refund and stipend checks, offering and scheduling payment plan options, setting up payment plans, processing tuition and fee payments, setting up direct deposit, working on collections, and interacting with other offices to ensure the highest level of student satisfaction regarding any questions or concerns regarding students’ accounts. ## Position Responsibilities Position responsibilities include, but are not limited to: * Serving as primary contact for students across campuses with account related questions. * Communicating with students via email and telephone to ensure timely receipt of scheduled payments. * Establishing repayment schedules and setting up payment plans based on school policy and students’ financial situations. * Working on collections efforts, including making collection calls and following up on delinquent accounts. * Setting up and maintaining student direct deposit information for refunds and stipend disbursements. * Documenting, recording, and maintaining information about student communication and changes to students’ accounts in Anthology. * Collecting and posting tuition and fee payments to students’ accounts. * Posting student fees that are not automated to student accounts (i.e., late payment fees, add/drop fees, health insurance fees, etc.). * Reviewing packaging of federal and other fund sources completed by the financial aid department and determining any unmet needs. * Adhering to all school policies and procedures and applicable federal and state regulations and all accrediting agencies’ standards and requirements related to student aid disbursement. * Performing other duties as assigned by the Associate Director of Student Accounts. ## Position Requirements *
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