ViX
StreamingMediaAnalyst
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Streaming Media Analyst at ViX. Skills: Streaming Media Operations, Incident Management, Troubleshooting, Cross-functional Coordination, Vendor Management, Stakeholder Management, Operational Metrics, Resource Planning, Continuous Improvement. Monitor and support live sports streaming operations across Web, Mobile, Connected TV (CTV), and third-party platforms. Monitor 10–50+ live sports events daily, with individual analysts supporting multiple concurrent live streams”
What You'll Achieve.
ensuring a high-quality viewing experience across ViX, TelevisaUnivision, and third-party distribution platforms; improve platform reliability and performance; improve operational efficiency
Industry & Context.
communication, organizational, and problem-solving skills; Troubleshoot streaming and content delivery issues; escalate incidents when necessary; Conduct root cause analysis
comfortable working flexible schedules, including evenings, weekends, and holidays, based on live sports and event coverage needs, Remote support may be required during certain shifts, and you maintain a reliable home internet connection and workspace
What They're Looking For.
Must Have
2+ years of experience in streaming media operations, digital media support, broadcast operations, or related environments, 2+ years of experience in NOC operations, live event monitoring, or incident management, understanding of digital video streaming workflows and content distribution, Experience troubleshooting live streaming, playback, and media delivery issues, Experience working with ticketing and collaboration tools such as Jira, Slack, and Teams, communication, organizational, and problem-solving skills, Ability to operate effectively in a fast-paced, high-pressure live environment, Fluency in Spanish and high proficiency in English, Employment and education verification required, Must be authorized to work full-time in Mexico
Nice to Have
Experience supporting sports or live event streaming operations is highly preferred
What You'll Do.
Monitor and support live sports streaming operations across Web
and third-party platforms
Monitor 10–50+ live sports events daily
with individual analysts supporting multiple concurrent live streams
Ensure streaming quality and proactively identify playback
or distribution issues
Monitor encoder health metrics and streaming performance dashboards
Provide Level 1 & 2 operational support for technical and non-technical teams
Troubleshoot streaming and content delivery issues and escalate incidents when necessary
and track incidents and operational issues through ticketing systems such as Jira
Follow up with internal teams and vendors to ensure timely issue resolution and SLA compliance
Conduct root cause analysis and contribute to continuous improvement initiatives
digital content delivery
and live streaming workflows
Use CMS platforms to schedule and manage future live sports events
and maintain operational content workflows
Partner with Engineering and Product teams to support publishing and syndication system integrations
How You'll Work.
Team & Collaboration
work closely with cross-functional teams including Engineering, Product, Content Operations, and external vendors; comfortable communicating with cross-functional teams, third-party vendors, and international stakeholders; Work closely with development teams, vendors, and operational stakeholders to improve platform reliability and performance
Communication Scope
communication, organizational, and problem-solving skills; comfortable communicating with cross-functional teams, third-party vendors, and international stakeholders in both English and Spanish
Full Job Description
**JOB TITLE:** Streaming Media Analyst **LOCATION:** Mexico **ABOUT THE ROLE & TEAM:** The Live Operations Team at ViX is seeking a Streaming Media Analyst to support live streaming operations across sports and entertainment content, with a strong focus on soccer. This role is responsible for supporting the day-to-day execution of live streaming operations, including live event scheduling, monitoring, incident escalation, troubleshooting, and operational documentation. The Streaming Media Analyst plays a critical role in ensuring a high-quality viewing experience across ViX, TelevisaUnivision, and third-party distribution platforms. You will work closely with cross-functional teams including Engineering, Product, Content Operations, and external vendors to support live event execution and resolve operational issues in real time. This is an exciting opportunity to join a fast-paced, high-growth streaming environment and contribute to the premier Spanish-language streaming platform. **ABOUT YOU:** * You thrive in fast-paced live environments and are passionate about delivering seamless streaming experiences for viewers. * You are comfortable working flexible schedules, including evenings, weekends, and holidays, based on live sports and event coverage needs. Remote support may be required during certain shifts, and you maintain a reliable home internet connection and workspace. * You proactively identify opportunities to improve operational efficiency, workflows, and team collaboration. * You are comfortable communicating with cross-functional teams, third-party vendors, and international stakeholders in both English and Spanish. * You are highly organized, detail-oriented, and comfortable working with modern operational and collaboration tools, including Jira, Slack, Teams, analytics dashboards, and video conferencing platforms. **Responsibilities:** Live Streaming Operations * Monitor and support live sports streaming operations across Web, Mobile, Connected TV (CTV
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