HappyRobot
AI
Strategy&OpsEngineer
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Strategy & Ops Engineer at HappyRobot. Skills: Automation, Internal tools, System design. Identify manual, repetitive, and error-prone operational workflows. Design internal tools, automations, and lightweight services”
What You'll Achieve.
Create durable leverage; Replace ad hoc processes; Replace administrative work with scalable, technical solutions
Industry & Context.
Reason about systems; Reason about edge cases; Reason about failure modes; Reason about long-term maintainability
What They're Looking For.
Must Have
Software engineering fundamentals, Experience building automations or internal tools using Python, SQL, APIs, and/or scripting languages, Ability to reason about systems, edge cases, failure modes, and long-term maintainability, Business intuition, Extreme ownership, High agency, urgency, and comfort operating in ambiguity, Clear written and verbal communication
What You'll Do.
and error-prone operational workflows
Design internal tools
and lightweight services
and lightweight services
Integrate systems across finance
Write production-quality scripts
Write production-quality services
Write production-quality automations
Own operational systems from design through deployment
Own operational systems through monitoring and iteration
Analyze operational data to prioritize improvements
Analyze operational data to measure impact
Reduce dependency on administrative headcount
Improve go-to-market operations
Build tooling between sales
Support contract management
Support procurement through automated workflows
Ensure data accuracy across operational systems
Ensure data reliability across operational systems
Ensure data observability across operational systems
high-impact operational projects
How You'll Work.
Communication Scope
Written communication; Verbal communication
Full Job Description
ABOUT HAPPYROBOT HappyRobot is the infrastructure for enterprises to build and orchestrate AI workforces. Our AI workers don't just communicate - they make decisions, take action, and run operations autonomously across voice, email, and enterprise systems. Born in Y Combinator (S23) and backed by a16z and Base10 with over $60M raised, we power critical operations for global enterprises worldwide. Our platform is battle-tested in the most demanding environments - where AI has real consequences. We started in logistics, built our own voice stack, models, and orchestration layer from the ground up, and are now bringing that infrastructure to every enterprise that runs the real economy. Learn more about our vision in our manifesto. https://www.happyrobot.ai/blog/manifesto ROLE OVERVIEW We’re looking for a Strategy & Operations Engineer to systematically eliminate manual work across the company by designing, building, and owning internal systems and automations. This role sits at the intersection of engineering and business operations and is focused on creating durable leverage—replacing ad hoc processes and administrative work with scalable, technical solutions. WHAT YOU’LL DO - Identify manual, repetitive, and error-prone operational workflows across the company - Design and build internal tools, automations, and lightweight services to replace manual processes - Integrate systems across finance, sales, procurement, legal, and customer support - Write production-quality scripts, services, or automations (APIs, cron jobs, data pipelines, internal dashboards) - Own operational systems from design through deployment, monitoring, and iteration - Analyze operational data to prioritize high-leverage improvements and measure impact - Reduce dependency on administrative headcount through automation and system design - Improve go-to-market operations by building better tooling between sales, finance, and legal - Support contract management and procurement through structured, au
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