Mastercard

Strategy&Operations-SeniorSpecialist

€45–65k ~AI est. Lisbon, Portugal FULL TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Senior candidates.

The Brief

“Strategy & Operations - Senior Specialist at Mastercard. Skills: OKR governance, KPI governance, Performance tracking, Product strategy. Own and lead OKR and KPI design. Govern OKRs and KPIs”

Industry & Context.

Problems you'll solve

Data-driven decision making

What They're Looking For.

Must Have

Define and scale KPI/OKR frameworks, Drive performance management across organizations

Nice to Have

Advanced degree is a plus, Building dashboards and visualizing insights using Power BI, Tableau, or similar analytics and reporting tools is preferred

What You'll Do.

Own and lead OKR and KPI design

Ensure alignment to strategic priorities

Ensure consistency across regions and functions

Drive end-to-end performance tracking

Analyze product performance

Analyze portfolio performance

Identify growth opportunities

Translate data insights into recommendations

Shape product strategy

Shape product prioritization

Identify cross-functional initiatives

Lead cross-functional initiatives

Improve product performance

Improve product efficiency

Define operating models

Refine operating models

Define governance practices

Refine governance practices

Define ways of working

Refine ways of working

Support scalable product delivery

Operate in ambiguous environments

Operate in evolving environments

Lead high-impact initiatives

How You'll Work.

Team & Collaboration

Product teams; Regional teams; Leadership teams; Cross-functional teams; Legal teams; Compliance teams

Full Job Description

**Our Purpose** _Mastercard powers economies and empowers people in 200 + countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._ **Title and Summary** ### Strategy & Operations - Senior Specialist ### Overview Mastercard’s Services organization is a key growth engine, delivering data-driven insights, analytics, and AI-powered solutions that enable clients to make smarter decisions and achieve better outcomes. Within Services, the Business & Market Insights (BMI) organization builds and commercializes analytics, experimentation, and decisioning products across financial and non-financial industries. Within the Services organization, this role supports the Advanced Analytics (AA) organization. The Advanced Analytics area leverages cutting-edge AI and data science techniques to address complex business challenges, focusing on areas such as marketing, credit risk and business experimentation, providing innovative solutions that drive decision-making & operational excellence. We are looking for a Strategy & Operations - Senior Specialist to drive product performance and operational excellence across a portfolio of data- and analytics-led products. In this role, you will establish clear performance frameworks, track and analyze key metrics, and turn insights into actions that improve growth, efficiency, and scalability. Working closely with product, regional, and leadership teams, you will help translate strategy into measurable outcomes, strengthen ways of working, and continuously improve how products are managed and optimized across multiple markets. Role Own and lead the design and governa

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