Whatnot
Commerce & Operations
Strategy&OperationsSeniorManager,Australia
“Strategy & Operations Senior Manager, Australia at Whatnot. Skills: strategy, operations, process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement. Set and drive the strategy for post-purchase operations, partnering closely with Product, Engineering, and Operations to deliver scalable, high-quality experiences for Whatnot’s Australian users. Translate insights from operational data and user interactions into ”
What You'll Achieve.
deliver scalable, high-quality experiences for Whatnot’s Australian users; improve quality, speed, and scalability; improve the overall user experience; ensuring alignment, accountability, and measurable outcomes; support Whatnot’s growth and evolving user needs; inform decision-making; improve efficiency, resilience, and user experience
Industry & Context.
analytical judgment, with the ability to synthesize quantitative and qualitative insights into clear recommendations and decisions; Ability to identify operational inefficiencies
Team members in this role are required to be within commuting distance of Sydney or Melbourne.
What They're Looking For.
Must Have
8 - 10 years of experience in strategy and operations roles (e. g. , consulting, finance, GM, Operations), Proven experience developing and executing strategies that drive scalable, high-quality operations in ambiguous, fast-paced environments, analytical judgment, with the ability to synthesize quantitative and qualitative insights into clear recommendations and decisions, Demonstrated success leading large, cross-functional initiatives from concept through execution, Ability to identify operational inefficiencies and design scalable processes, systems, and operating models to support long-term growth, Excellent communication and stakeholder management skills, with the ability to influence across Product, Engineering, Operations, and senior leadership, A real understanding of the nuances of the Australian market
Nice to Have
Proficiency in data analysis and reporting experience with SQL and analytics platforms (e. g. , Looker, Sigma, Hex) is a plus
What You'll Do.
Set and drive the strategy for post-purchase operations
partnering closely with Product
and Operations to deliver scalable
high-quality experiences for Whatnot’s Australian users
Translate insights from operational data and user interactions into priorities
and initiatives that improve quality
Partner with the Global Commerce team to implement changes that improve the overall user experience. Own the execution end to end
cross-functional initiatives from problem definition through execution
and measurable outcomes
Design and implement scalable processes
and operating models that support Whatnot’s growth and evolving user needs
Serve as a strategic thought partner & Australia representative to senior leaders
providing data-driven recommendations and tradeoffs to inform decision-making
Continuously assess operational performance
identifying opportunities to improve efficiency
How You'll Work.
Team & Collaboration
partnering closely with Product, Engineering, and Operations; Partner with the Global Commerce team; influence across Product, Engineering, Operations, and senior leadership
Communication Scope
Excellent communication and stakeholder management skills
Process & Methodology
Lead complex, cross-functional initiatives from problem definition through execution, ensuring alignment, accountability, and measurable outcomes
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