Bolt Technology
Strategy&OperationsSeniorAssociate-DriverEngagement
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optimal for Senior candidates.
“Strategy & Operations Senior Associate - Driver Engagement at Bolt Technology. Skills: Driver engagement, Strategy, Operations. Oversee supply and demand. Optimize ride-hailing operations”
What You'll Achieve.
Improve driver satisfaction; Increase driver retention; Increase platform engagement; Support Bolt’s growth strategy; Support Bolt’s retention strategy; Strengthen driver loyalty
Industry & Context.
Problem-solving; Solution-oriented
What They're Looking For.
Must Have
3-5+ years analytics experience, 3-5+ years communication experience, 3-5+ years operations experience, 3-5+ years customer engagement experience, 3-5+ years partner management experience, 3-5+ years high-growth environments experience
What You'll Do.
Oversee supply and demand
Optimize ride-hailing operations
Propose innovation for operations
Strengthen driver engagement
Improve trust & safety performance
Enhance overall driver experience
Manage driver engagement initiatives
Develop strategic rewards programs
Develop incentive programs
Build partnerships with external partners
Manage partnerships with external partners
Deliver benefits for drivers
Support Bolt’s growth strategy
Support Bolt’s retention strategy
Lead driver engagement initiatives
Improve driver engagement strategy
Increase driver satisfaction
Increase driver retention
Increase platform engagement
Support Trust & Safety initiatives
Identify operational gaps
Improve driver safety awareness
Contribute to safer marketplace
Identify market needs
Create driver rewards programs
Create driver benefits programs
Lead cross-functional projects
Take ownership of initiatives
Collaborate with other functions
Collaborate with Marketing
Collaborate with Legal
Collaborate with Public Policy
Collaborate with regional teams
Improve operational performance
Optimise driver experience
Support sustainable marketplace growth
How You'll Work.
Team & Collaboration
Cross-functional projects; Local and regional teams
Communication Scope
Driver communications
Process & Methodology
Project management, Execution
Full Job Description
We are looking for a solutions-driven Strategy & Operations Senior Associate - Driver Engagement to oversee supply and demand & to optimize and strategically propose innovation for our ride-hailing operations in Romania. About us With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people. We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability. Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission! About the role We're looking for a Senior Strategy & Operations Analyst to join the Driver Engagement team in Romania. This is a high-impact, high-ownership role — you'll work closely with the Senior Operations Manager to strengthen driver engagement, improve trust & safety performance, and enhance the overall driver experience across Romania. You'll play a key role in managing driver engagement initiatives, including driver communications, forums, feedback channels, and community-building activities, while also developing strategic rewards and incentive programs tailored to market needs. In addition, you'll build and manage partnerships with key external partners and brands to deliver meaningful benefits for drivers and support Bolt’s growth and retention strategy. Main tasks and responsibilities: Leading driver engagement initiatives - managing and improving the overall driver engagement strategy through effective communication channels, driver forums, feedback collection, and community-building initiatives aimed at increasing driver satisfaction, retention, and platform engagement. Driving the Trust & Safety performance - supporting and coordinating Trust & Safety initiatives by identifying operational gaps, improving driver awareness around safety standards and policies, and contributing to a safer and more relia
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