OpenAI
User Operations
Strategy&OperationsPrograms,Support
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Strategy & Operations Programs, Support at OpenAI. Skills: Support strategy, Operational initiatives, Customer experience. Drive ideation and operationalization. Collaborate with leaders”
What You'll Achieve.
Enhance customer experience; Drive operational excellence; Sustainably scale support organization
Industry & Context.
Troubleshooting operations; Breaking down problems
What They're Looking For.
Must Have
8+ years operations, strategy, consulting, 5+ years building customer-facing operations, High impact work technical environment, Engaging with executives and senior leaders, Highly analytical, Data modeling, Operational forecasting, Excellent communication skills, Excellent collaboration skills, Influencing stakeholders all levels
Nice to Have
Non-traditional approach, Leveraging technology not yet established, Operating at all altitudes, Troubleshooting operations with individual contributors, Taking end-to-end ownership, Breaking down ambiguous problems, Driving program structure
What You'll Do.
Drive ideation and operationalization
Collaborate with leaders
Identify strategic initiatives
Evaluate strategic initiatives
Prioritize strategic initiatives
Work with product teams
Work with engineering teams
Uncover operational challenges
Address operational challenges
Deep dive support operations
Identify optimization opportunities
Identify innovation opportunities
Partner with go-to-market organization
Partner with partnerships
Launch new initiatives
Think through strategic impacts
Execute operational components
Drive change management
How You'll Work.
Team & Collaboration
User Operations leaders; Sales; Technical Success; Product; Engineering; Go-to-market organization; Partnerships
Communication Scope
Executive presentations; Influencing stakeholders
Process & Methodology
Program structure
Full Job Description
About the Team The User Operations team (Support) is central to ensuring that our customers' experience with our products is nothing short of exceptional. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others to deliver the best possible experience to our customers at scale. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises. About the Role We are seeking a dynamic support strategy operator to drive strategic and operational initiatives across OpenAI’s customer support/user operations landscape. In this role, you will work closely with leaders in User Operations and across the company to help scale, mature, and optimize our support operations. Your work will span a range of strategic initiatives aimed at enhancing the customer experience and driving operational excellence, ensuring that our support organization can sustainably scale with the business's growth. You’ll be responsible for deeply understanding our organization and priorities – where we’re at, where we’re going – and will work relentlessly towards planning and executing on our vision to provide best-in-class support. This role is not “creating and executing playbooks”. AI has and will continue to fundamentally change the customer experience and the way we build tools and organizations; this role requires a proactive, strategic planner and executor that can think ten steps ahead, defining the future of customer support at OpenAI and in the world. In this role, you will: - Drive the ideation and operationalization of new support systems, processes, and programs. - Collaborate with leaders to identify, evaluate, and prioritize new strategic and operational initiatives, ensuring alignment with company goals and unique organizational objectives - Work with product,
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