Strategy&OperationsManager-PatientSupport

About Eucalyptus We’re on a mission to make good health last a lifetime. More than 1 billion people live with obesity worldwide, driving preventable chronic conditions. We’re here to build better long-term care. Euc is the company behind Juniper, one of the world’s largest weight-management programs combining GLP-1 medication with personalised nutrition, movement support, and clinician-led care from prescribers, nurses, health coaches, pharmacists, and dietitians. Our published clinical research shows that our combined clinical and behavioural approach helps patients lose significantly more weight during their treatment with Juniper by four times. Our Growth Story: 130% YoY revenue growth and a 90% reduction in cash burn, with $100M+ raised from investors including BOND, NewView, Blackbird and Airtree. Supported over 350k patients living with obesity across our 5 markets Received selective NICE endorsement to provide services to the NHS. Tailored our offering to thousand of patients in Germany and Japan About The Role Building the world’s largest digital healthcare company means lots of exciting challenges. We will be: Scaling influence prioritisation so the team invests in the highest-return work Lead cross-functional delivery end-to-end: align scope, success metrics, dependencies and milestones; drive trade-offs; unblock teams; and hold a high bar for pace and quality Create clarity in ambiguity: define the “what” and “why,” then build the operating cadence and accountability to make it happen Be a strategic owner for Patient Operations leadership Act as a thought partner to Patient Ops leaders on operating model, ownership, escalation governance, and workforce strategy as we scale across markets Work with Analytics to build a measurement system that links patient experience to business performance (retention, adherence, patient effort, CSAT/NPS, resolution time, cost-to-serve, contribution margin), and turn insights into prioritised roadmaps that deliver durable