N26
Financial Services
Strategy&OperationsManager
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optimal for Manager candidates.
“Strategy & Operations Manager at N26. Skills: Customer acquisition, Conversion optimization, Business strategy, Cross-functional leadership. Own performance and strategic roadmap. Develop understanding of business drivers”
What You'll Achieve.
Drive customer acquisition; Drive sustainable growth; Optimize conversion funnels; Optimize customer onboarding journeys; Influence business performance; Influence customer experience; Achieve growth objectives
Industry & Context.
Problem solving; Data-driven recommendations; Data insights
What You'll Do.
Own performance and strategic roadmap
Develop understanding of business drivers
Develop understanding of customer behavior
Develop understanding of operational processes
Monitor acquisition performance
Analyze conversion funnels
Analyze core business KPIs
Identify opportunities for growth
Identify opportunities for efficiency
Identify opportunities for customer experience improvements
Evaluate costs for initiatives
Evaluate benefits for initiatives
Evaluate risks for initiatives
Evaluate expected business impact for initiatives
Drive high-impact initiatives end-to-end
Design strategic initiatives
Execute strategic initiatives
Improve strategic initiatives
Manage strategic initiatives
Act as cross-functional connector
Present analyses to stakeholders
Present recommendations to stakeholders
Present progress updates to stakeholders
Contribute to strategic planning
Define objectives at segment level
Define objectives at team level
Strengthen core business capabilities
Improve stakeholder alignment
Improve execution frameworks
How You'll Work.
Team & Collaboration
Cross-functional projects; Align diverse stakeholders; Cross-functional connector; Collaborate with diverse teams
Communication Scope
Presentations; Storytelling
Process & Methodology
End-to-end project leadership
Full Job Description
About the opportunity We are seeking a highly driven Business Team Associate to join our Strategy and Operations team. Do you have hands-on experience driving growth through acquisition funnels, customer onboarding journeys, and conversion optimization initiatives? Are you passionate about solving complex business problems through data, leveraging SQL to generate insights, building robust business cases, and monitoring P&L performance and key business KPIs? Do you thrive in fast-paced environments where you lead cross-functional projects, align diverse stakeholders, and drive strategic initiatives within the Financial Services industry? As part of our Acquire team, you will help define and execute the strategies that drive customer acquisition and sustainable growth. You will own critical growth initiatives end-to-end, leveraging data, business insights, and cross-functional collaboration to optimize conversion funnels and customer onboarding journeys. Your work will directly influence business performance, customer experience, and the achievement of our growth objectives. In this role, you will: Own the performance and strategic roadmap of the Acquire segment, developing a deep understanding of business drivers, customer behavior, and operational processes. Monitor and analyze acquisition performance, conversion funnels, and core business KPIs to identify opportunities for growth, efficiency, and customer experience improvements. Build robust business cases, evaluating costs, benefits, risks, and expected business impact for investment and growth initiatives. Drive high-impact initiatives end-to-end from initial strategic design to delivery execution as well as ongoing improvement and management. Act as a key cross-functional connector, between other departments at N26, including Product & Tech, Data Analytics, Growth, Compliance, Legal, Finance, Operations, and more. Present analyses, recommendations, and progress updates to C-suite and executive stakeholders. Con
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