Kota

Operations

Strategy&OperationsManager

London, United Kingdom FULL TIME Remote Friendly
The Brief

“Strategy & Operations Manager at Kota. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement, analytical skills, problem solving. Drive strategic projects. Identify and lead business-critical projects that will accelerate business growth and improve efficiency, particularly in areas such as customer experience and expansion”

What You'll Achieve.

continued development of a world-class customer experience; co-ordination of key elements of our geographic expansion; accelerate business growth; improve efficiency; uplift the performance of our functional teams; Establish data foundations; enabling everyone to take a data-driven approach to problem-solving

Industry & Context.

Operations
Problems you'll solve

excellent problem solver; Outstanding analytical skills across tools; Handle ad-hoc requests relating to all functional areas of the business, including deep dives or issue analysis and resolution; Comfort with ambiguity

What They're Looking For.

Must Have

5+ years of experience in fast-growing startups or top-tier consulting firms or equivalent, Outstanding analytical skills across tools, Ability to switch contexts, Bias for action, Customer-first mindset, Clear communication, Comfort with ambiguity

Nice to Have

SQL experience preferred

What You'll Do.

Drive strategic projects

Identify and lead business-critical projects that will accelerate business growth and improve efficiency

particularly in areas such as customer experience and expansion

Lead day-to-day initiatives to uplift the performance of our functional teams

taking ownership for element of our BAU setup

Own competitive intelligence

Build our market understanding and contribute to the development of industry-leading solutions that solve pain points experienced by customers

Establish data foundations

Contribute to a data-centric culture by owning projects that drive our information capabilities

enabling everyone to take a data-driven approach to problem-solving

Prepare cross-functional updates

Draft and update materials informing stakeholders about project progress

Handle ad-hoc requests relating to all functional areas of the business

including deep dives or issue analysis and resolution

How You'll Work.

Team & Collaboration

Prepare cross-functional updates; Draft and update materials informing stakeholders about project progress, risks, and opportunities

Communication Scope

Clear communication; Excellent written and verbal skills; communicate ideas clearly; engage stakeholders at all levels

Process & Methodology

Drive strategic projects, Lead business-critical projects

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