Delivery Hero
E-Commerce
Strategy&OperationsAnalyst
Neural analysis suggests this role is
optimal for mid candidates.
“Strategy & Operations Analyst at Delivery Hero. Skills: Data analysis, Fraud strategy, Risk modeling. Own and define global courier fraud strategy. Ensure consistent implementation”
What You'll Achieve.
Reducing malicious activity; Guaranteeing Glovo's fleet remains fair and secure
Industry & Context.
Problem-solving; Analytical skills
What They're Looking For.
Must Have
3+ years of work experience, SQL proficiency, Excel proficiency, BI platforms experience, English is a must
Nice to Have
Degree in Engineering, Degree in Business, Degree in Economics, Degree in Project Management, Degree in Business Analytics, Data driven domain degree, Proven experience on actionable insights, Looker experience, Tableau experience, PowerBI experience
What You'll Do.
Own and define global courier fraud strategy
Ensure consistent implementation
Ensure continuous improvement
Address key courier-related challenges
Develop scalable self-service dashboards
Develop monitoring tools
Empower local teams to act on quality-related insights
Perform deep-dive analyses
Identify drivers of quality gaps
Provide regular updates to leadership
Report on courier quality performance
Highlight risks and opportunities
Develop analytical models
Develop frameworks to monitor fraud risks
Predict potential no-shows
Optimize fleet distribution
Collaborate cross-functionally with Operations
Collaborate with Fraud Prevention
Collaborate with Product
Collaborate with Data teams
Understand courier pain points
Understand courier motivations
Design data-informed solutions
How You'll Work.
Team & Collaboration
Cross-functionally with Operations; With Fraud Prevention; With Product; With Data teams
Communication Scope
Verbal communication; Written communication
Full Job Description
Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 70 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. If you’re here, it’s because you’re looking for an exciting ride. A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone. We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people , paving the way forward together. Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 23 countries. Together we revolutionise the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose. What makes our ride unique? 🤝 Our culture and strong values. 💪 Our career development philosophy. 🤝 Our commitment to being a force for good. We have a vision: Building the largest marketplace in your city, to give access to anything in minutes. And this is where your ride starts. YOUR MISSION Join Glovo's Global Operations team and become an integral part of our dynamic and challenging environment, offering numerous opportunities for growth and development. We are seeking a Senior Data Analyst to join the Courier Fraud team, driving the design, monitoring, and implementation of our global anti-fraud and risk mitigation strategy. In this role, you will be responsible for delivering data-driven insights, building detection frameworks and dashboards, and
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