Delivery Hero

E-Commerce

Strategy&OperationsAnalyst

€55–75k ~AI est. Barcelona, Spain FULL TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for mid candidates.

The Brief

“Strategy & Operations Analyst at Delivery Hero. Skills: Data analysis, Fraud strategy, Risk modeling. Own and define global courier fraud strategy. Ensure consistent implementation”

What You'll Achieve.

Reducing malicious activity; Guaranteeing Glovo's fleet remains fair and secure

Industry & Context.

E Commerce
Problems you'll solve

Problem-solving; Analytical skills

What They're Looking For.

Must Have

3+ years of work experience, SQL proficiency, Excel proficiency, BI platforms experience, English is a must

Nice to Have

Degree in Engineering, Degree in Business, Degree in Economics, Degree in Project Management, Degree in Business Analytics, Data driven domain degree, Proven experience on actionable insights, Looker experience, Tableau experience, PowerBI experience

What You'll Do.

Own and define global courier fraud strategy

Ensure consistent implementation

Ensure continuous improvement

Address key courier-related challenges

Develop scalable self-service dashboards

Develop monitoring tools

Empower local teams to act on quality-related insights

Perform deep-dive analyses

Identify drivers of quality gaps

Provide regular updates to leadership

Report on courier quality performance

Highlight risks and opportunities

Develop analytical models

Develop frameworks to monitor fraud risks

Predict potential no-shows

Optimize fleet distribution

Collaborate cross-functionally with Operations

Collaborate with Fraud Prevention

Collaborate with Product

Collaborate with Data teams

Understand courier pain points

Understand courier motivations

Design data-informed solutions

How You'll Work.

Team & Collaboration

Cross-functionally with Operations; With Fraud Prevention; With Product; With Data teams

Communication Scope

Verbal communication; Written communication

Full Job Description

Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 70 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. If you’re here, it’s because you’re looking for an exciting ride. A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone. We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people , paving the way forward together. Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 23 countries. Together we revolutionise the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose. What makes our ride unique? 🤝 Our culture and strong values. 💪 Our career development philosophy. 🤝 Our commitment to being a force for good. We have a vision: Building the largest marketplace in your city, to give access to anything in minutes. And this is where your ride starts. YOUR MISSION Join Glovo's Global Operations team and become an integral part of our dynamic and challenging environment, offering numerous opportunities for growth and development. We are seeking a Senior Data Analyst to join the Courier Fraud team, driving the design, monitoring, and implementation of our global anti-fraud and risk mitigation strategy. In this role, you will be responsible for delivering data-driven insights, building detection frameworks and dashboards, and

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