OLIVER Agency
StrategyLead
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“Strategy Lead at OLIVER Agency. Skills: CRM strategy, Email marketing, Lifecycle planning, AI strategy. Lead end-to-end CRM and email marketing strategy. Define and maintain audience segmentation frameworks”
What You'll Achieve.
Visibly improving creative effectiveness; Learn faster; Optimise more efficiently; Demonstrate creative effectiveness; Prioritise messaging and approach opportunities; Inform ongoing strategic recommendations; Exceed expectations
Industry & Context.
Insight to execution connection; Data-driven decision making; Hypothesis-led thinking; Systematic thinking
What They're Looking For.
Must Have
Senior strategy, planning, or integrated marketing role, Leading strategy across multiple channels, Deep expertise in CRM, email marketing strategy, and lifecycle planning, Enterprise CRM platforms experience, Working knowledge of paid social, organic social, owned content, and/or performance marketing channels, Ability to develop testing and optimization frameworks across the mix, Analytical capability, Experience working with data and analytics teams, Confident communicator, Strategic command of OMG, Pencil, and Share of Model platforms, Experience using AI tools to accelerate research, audience insight, content strategy, and campaign planning, Ability to leverage Pencil’s direct connection to client’s live ad accounts, Agentic leadership through systematic, hypothesis-led thinking, Ability to define AI-informed quality standards and testing frameworks
Nice to Have
Understanding of the higher education landscape, Experience with Salesforce Marketing Cloud, Experience with HubSpot, Experience with Marketo, Experience with equivalent CRM platforms
What You'll Do.
Lead end-to-end CRM and email marketing strategy
Define and maintain audience segmentation frameworks
Define and maintain personalisation strategies
Define and maintain lifecycle contact architectures
Build and own testing and optimisation roadmap for
Translate performance data into strategic recommendations
Feed insights back into campaign cycle
Maintain platform fluency across client's CRM and email
Advise on platform utilisation
Advise on automation opportunities
Advise on data quality requirements
Provide strategic input across broader channel mix
Provide optimisation direction across broader channel mix
Ensure channel strategies are coherent
Ensure channel strategies are audience-relevant
Ensure channel strategies align with institutional goals
Use Share of Model to understand brand visibility
Optimise AI search visibility
Identify share of voice across models
Surface brand strengths and weaknesses
Translate insights into strategy and content creation priorities
Develop content and channel testing frameworks
Enable studio to learn faster
Enable studio to optimise more efficiently
Demonstrate creative effectiveness across all formats
Translate strategic insight into creative direction
Ensure campaigns are rooted in audience understanding
Ensure campaigns are rooted in channel intelligence
Lead brand and audience insight work
Analyse conversations
and engagement triggers
Prioritise messaging and approach opportunities
Monitor competitor positioning
Monitor category trends
Monitor audience signals
Inform ongoing strategic recommendations
Contribute to QBR preparation
Bring strategic performance narratives
Bring forward-looking channel recommendations
Serve as studio’s primary strategic voice
Connect client ambitions to studio capability
Ensure workstream has clear
insight-driven foundation
Embed strategy throughout briefing
Develop optimisation frameworks for studio adoption
Define creative testing protocols
Define content scoring via Pencil’s performance intelligence
How You'll Work.
Team & Collaboration
Work with Business Director; Work with CRM Campaign Managers; Work with Associate Creative Director; Work with Data Analyst; Coordinate across creative, CRM, delivery, and client teams; Work across the studio team
Communication Scope
Articulate strategic thinking; Senior stakeholder communication
Process & Methodology
Lifecycle planning, Testing roadmap, Optimization roadmap
Full Job Description
Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences. As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results. Role: Strategy Lead Location: Baltimore, Maryland About the role: The Strategy Lead is the strategic backbone of the OLIVER × Covista studio. Approximately 60% of your focus sits on CRM and email — owning the strategy, audience architecture, and optimization roadmap for Covista's enrollment marketing program. The remaining 40% spans the broader channel mix: paid social, organic social, owned content, web, and performance marketing — providing strategic input, testing frameworks, and optimization direction that ensures the studio is always creating the right content for the right audience in the right channel. You are the person who connects insight to execution. You work closely with the Business Director on client strategy, with CRM Campaign Managers on email performance, with the Associate Creative Director on content strategy, and with the Data Analyst on measurement. Three lead SLAs anchor the partnership — cost per asset, speed to delivery, and creative effectiveness in market — and your strategic direction should be visibly improving the third. What you will be doing: Lead the end-to-end CRM and email marketing strategy for our client’s enrolment programme across all institutions — including lead nurture, application, enrolment, and retention journeys Define and maintain audience segmentation frameworks,
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