OLIVER Agency

StrategyLead

$128–143k Baltimore, Maryland, United States
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Lead candidates.

The Brief

“Strategy Lead at OLIVER Agency. Skills: CRM strategy, Email marketing, Lifecycle planning, AI strategy. Lead end-to-end CRM and email marketing strategy. Define and maintain audience segmentation frameworks”

What You'll Achieve.

Visibly improving creative effectiveness; Learn faster; Optimise more efficiently; Demonstrate creative effectiveness; Prioritise messaging and approach opportunities; Inform ongoing strategic recommendations; Exceed expectations

Industry & Context.

Problems you'll solve

Insight to execution connection; Data-driven decision making; Hypothesis-led thinking; Systematic thinking

What They're Looking For.

Must Have

Senior strategy, planning, or integrated marketing role, Leading strategy across multiple channels, Deep expertise in CRM, email marketing strategy, and lifecycle planning, Enterprise CRM platforms experience, Working knowledge of paid social, organic social, owned content, and/or performance marketing channels, Ability to develop testing and optimization frameworks across the mix, Analytical capability, Experience working with data and analytics teams, Confident communicator, Strategic command of OMG, Pencil, and Share of Model platforms, Experience using AI tools to accelerate research, audience insight, content strategy, and campaign planning, Ability to leverage Pencil’s direct connection to client’s live ad accounts, Agentic leadership through systematic, hypothesis-led thinking, Ability to define AI-informed quality standards and testing frameworks

Nice to Have

Understanding of the higher education landscape, Experience with Salesforce Marketing Cloud, Experience with HubSpot, Experience with Marketo, Experience with equivalent CRM platforms

What You'll Do.

Lead end-to-end CRM and email marketing strategy

Define and maintain audience segmentation frameworks

Define and maintain personalisation strategies

Define and maintain lifecycle contact architectures

Build and own testing and optimisation roadmap for

Translate performance data into strategic recommendations

Feed insights back into campaign cycle

Maintain platform fluency across client's CRM and email

Advise on platform utilisation

Advise on automation opportunities

Advise on data quality requirements

Provide strategic input across broader channel mix

Provide optimisation direction across broader channel mix

Ensure channel strategies are coherent

Ensure channel strategies are audience-relevant

Ensure channel strategies align with institutional goals

Use Share of Model to understand brand visibility

Optimise AI search visibility

Identify share of voice across models

Surface brand strengths and weaknesses

Translate insights into strategy and content creation priorities

Develop content and channel testing frameworks

Enable studio to learn faster

Enable studio to optimise more efficiently

Demonstrate creative effectiveness across all formats

Translate strategic insight into creative direction

Ensure campaigns are rooted in audience understanding

Ensure campaigns are rooted in channel intelligence

Lead brand and audience insight work

Analyse conversations

and engagement triggers

Prioritise messaging and approach opportunities

Monitor competitor positioning

Monitor category trends

Monitor audience signals

Inform ongoing strategic recommendations

Contribute to QBR preparation

Bring strategic performance narratives

Bring forward-looking channel recommendations

Serve as studio’s primary strategic voice

Connect client ambitions to studio capability

Ensure workstream has clear

insight-driven foundation

Embed strategy throughout briefing

Develop optimisation frameworks for studio adoption

Define creative testing protocols

Define content scoring via Pencil’s performance intelligence

How You'll Work.

Team & Collaboration

Work with Business Director; Work with CRM Campaign Managers; Work with Associate Creative Director; Work with Data Analyst; Coordinate across creative, CRM, delivery, and client teams; Work across the studio team

Communication Scope

Articulate strategic thinking; Senior stakeholder communication

Process & Methodology

Lifecycle planning, Testing roadmap, Optimization roadmap

Full Job Description

Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences. As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results. Role: Strategy Lead Location: Baltimore, Maryland About the role: The Strategy Lead is the strategic backbone of the OLIVER × Covista studio. Approximately 60% of your focus sits on CRM and email — owning the strategy, audience architecture, and optimization roadmap for Covista's enrollment marketing program. The remaining 40% spans the broader channel mix: paid social, organic social, owned content, web, and performance marketing — providing strategic input, testing frameworks, and optimization direction that ensures the studio is always creating the right content for the right audience in the right channel. You are the person who connects insight to execution. You work closely with the Business Director on client strategy, with CRM Campaign Managers on email performance, with the Associate Creative Director on content strategy, and with the Data Analyst on measurement. Three lead SLAs anchor the partnership — cost per asset, speed to delivery, and creative effectiveness in market — and your strategic direction should be visibly improving the third. What you will be doing: Lead the end-to-end CRM and email marketing strategy for our client’s enrolment programme across all institutions — including lead nurture, application, enrolment, and retention journeys Define and maintain audience segmentation frameworks,

Free ATS check

Applying for this Strategy Lead role?

Most applicants get filtered before a human reads their resume. See if yours makes the cut.

How to Apply on Greenhouse

  • Create a Greenhouse profile before applying — it saves time across multiple applications.
  • Upload your resume as a PDF; the parser handles it better than Word.
  • Answer all knockout questions carefully — wrong answers auto-reject before a human sees you.
  • Enable email notifications to track application status in real time.

ANONYMOUS · UNFILTERED

What do employees actually say about OLIVER Agency?

Real rants from real employees. Read before you apply.

Read Company Rants →