Waystar
Healthcare
StrategicSolutionsAnalyst
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Strategic Solutions Analyst at Waystar. Skills: Analytical support, Client relationship management, Problem-solving. Act as liaison between Waystar and clients/partners. Handle inbound inquiries by phone and email”
What You'll Achieve.
Meet and exceed Service Level Agreements
Industry & Context.
Troubleshooting skills; Analytical skills
Sometimes travels onsite to visit assigned strategic clients and partners
What They're Looking For.
Must Have
4-year bachelor's Degree, Exceptional client service skills, Technically savvy, excellent troubleshooting and analytical skills, Ability to execute and prioritize a large number of tasks in a fast-paced environment, sense of urgency, Possess process and change management skills, Ability to work independently, participate in cross-functional teams, Self-starter/critical thinker, Self-accountable, Professional, effective, and clear communication skills (written and oral), conflict resolution skills
Nice to Have
Experience working in healthcare, whether it be medical billing, coding, administration, etc., Experience building and managing relationships, including interacting with all levels of management (both internally and client-facing), Working knowledge of EDI files
What You'll Do.
Act as liaison between Waystar and clients/partners
Handle inbound inquiries by phone and email
Conduct proactive analysis of assigned clients
Provide analytical support through data analysis
Provide support needs for strategic clients
Serve as escalated point of contact
Provide analytical support for multiple projects
Establish project timelines
Coordinate with internal and external resources
Build rapport with strategic clients
Provide industry or company knowledge
Identify opportunities for improvement
Consult on Waystar best practices
Work cross-functionally to achieve solutions
Travel onsite to visit clients
Provide ongoing training on Waystar solutions
Educate on available resources
Act as pro-team member and SME
Lead client conference calls
Meet and exceed Service Level Agreements
prepare and analyze reports
Present to management
Perform miscellaneous job-related duties
How You'll Work.
Team & Collaboration
Work cross-functionally to achieve long term solutions; Participate in cross-functional teams; Work with others towards a common purpose/goal; Create alliances with clients, partners, and fellow employees
Communication Scope
Professional communication skills; Effective communication skills; Clear communication skills (written and oral)
Process & Methodology
Establish timelines, Coordinate with internal and external resources
Full Job Description
**ABOUT THIS POSITION** The Strategic Solutions Analyst will act as a liaison between Waystar and our most strategic clients and partners. This is accomplished by handling inbound inquiries by phone and email, as well as conducting proactive analysis of assigned clients and partners. The ideal candidate understands the importance of professionalism when working with high profile clients and partners and can prioritize in order to complete tasks with the needed sense of urgency. **WHAT YOU 'LL DO** * Provides analytical support through the analysis and interpretation of data * Provides overall support needs for defined set of strategic clients and partners * Serves as an escalated point of contact for defined set of strategic clients and partners * Provides analytical support for multiple projects simultaneously, establishes timelines, and coordinates with internal and external resources * Builds positive, long lasting, rapport with defined set of strategic clients and partners * Provides industry or company knowledge and expertise as appropriate * Identifies opportunities for improvement as it relates to how strategic clients and partners use Waystar solutions; consults on Waystar best practices * Works cross-functionally to achieve long term solutions to strategic client and partner issues or requests. * Sometimes travels onsite to visit assigned strategic clients and partners * Provides ongoing training to the defined set of strategic clients and partners on Waystar solutions and educates on available resources * Acts as pro-team member and SME (Subject Matter Expert) for Waystar products and applications * Leads strategic client and partner conference calls related to open case reports, training needs, complex account customizations and/or escalated issues * Strives to meet and exceed Service Level Agreements between Waystar and strategic clients and partners * Develops, prepares and analyzes reports for management review, and presents to various levels of manage
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