Mercury

Fintech

StrategicRelationshipManager

$163–226k United States; Canada Remote Friendly
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Senior candidates.

The Brief

“Strategic Relationship Manager at Mercury. Skills: Crypto vertical ownership, Relationship management, Vertical strategy. Own the crypto vertical. Own relationships defining crypto vertical”

Industry & Context.

Fintech

What They're Looking For.

Must Have

7 to 10 years in customer success, 7 to 10 years relationship banking, 7 to 10 years fintech account management, 7 to 10 years expansion-focused roles, Owned a book of high-value accounts, Driven retention and expansion, Operated as most senior individual contributor, Deep fluency in crypto ecosystem, Understand how crypto businesses operate, Speak credibly about crypto operations, Working understanding of crypto regulatory environment, Working understanding of banking regulatory environment, Hold credible conversation with Chief Compliance Officer, Hold credible conversation with founder, Experience owning or shaping a vertical, Experience owning or shaping a segment, Experience owning or shaping a coverage model, Defined strategy, Built playbooks, Set the standard others followed, Clear, confident communication with finance leaders, Clear, confident communication with founders, Clear, confident communication with executives, Comfortable in executive business review, Comfort with cutting edge AI

Nice to Have

Direct experience working at crypto-native company, Background in commercial banking, Background in treasury management, Background in capital markets, Network in the crypto community, Experience designing customer success playbooks, Experience iterating on customer success playbooks, Experience designing coverage models, Experience iterating on coverage models, Experience designing scalability experiments, Experience iterating on scalability experiments

What You'll Do.

Own the crypto vertical

Own relationships defining crypto vertical

Set strategy for how Mercury serves crypto-native businesses

Define target segments

Define coverage models

Define standards for great across vertical

Serve as primary relationship owner for highest-value crypto

Build trust with founders

Build trust with finance leaders

Build trust with operators

Manage crypto partner ecosystem

Steward existing partner relationships

Expand partner ecosystem thoughtfully

Strengthen top-of-funnel presence

Execute playbooks for cards

Execute playbooks for credit

Execute playbooks for treasury

Execute playbooks for new products

Adapt playbooks for crypto motion

Build playbooks for crypto motion

Build workflows for crypto motion

Build tooling for crypto motion

Partner with functions inside revenue team

Manage long tail business

Be voice of crypto internally

Be voice of crypto externally

Partner closely with Compliance

Partner closely with Risk

Partner closely with BSA/AML teams

Navigate regulatory complexity

Help customers understand requirements

Serve the space responsibly

Serve the space sustainably

Channel insights from crypto operators

Translate business workings into feedback

Translate gaps into feedback

Represent Mercury in crypto community

Represent Mercury at conferences

Represent Mercury in founder networks

Represent Mercury in operator networks

Establish Mercury as credible partner

How You'll Work.

Team & Collaboration

Partner with other functions; Partner with Compliance; Partner with Risk; Partner with BSA/AML; Channel insights to Product; Channel insights to Marketing; Channel insights to Policy Leadership

Communication Scope

Executive communication; Founder communication; Operator communication; Executive business review; Technical writing

Process & Methodology

Build playbooks, Build workflows, Build tooling

Full Job Description

Crypto has grown up. The companies building in this space today are exchanges, stablecoin issuers, payments and infrastructure providers, custody platforms, and the funds that back them. They move real money, operate under intense regulatory scrutiny, and need a banking* partner that understands how they work. Many of them already run on Mercury. Crypto is a priority vertical for us, and we've started building the foundation for how Mercury serves it. We're now looking for the person to own it outright: someone who will set the strategy for the vertical, act as the relationship manager for our highest-value crypto accounts, and build the playbooks that let this motion scale. You'll have real ownership, a clear mandate, and the chance to define how Mercury shows up for one of the most demanding and fastest-moving segments in fintech. If you know this space from the inside, this role was built for you. What you'll do Own the crypto vertical and the relationships that define it Set the strategy for how Mercury serves crypto-native businesses, defining target segments, coverage models, and the standards for what great looks like across the vertical. You'll be the person leadership turns to for a point of view on where this market is going and how Mercury should respond. Serve as the primary relationship owner for Mercury's highest-value crypto accounts, building trust with founders, finance leaders, and operators at exchanges, stablecoin and payments companies, custody providers, and funds. You'll be the person they call when something matters, and the one anticipating the need before they do. Manage and grow Mercury's crypto partner ecosystem, stewarding existing partner relationships and expanding thoughtfully to strengthen Mercury's top-of-funnel presence in the crypto world. Drive adoption and expansion Execute and adapt playbooks for cards, credit, treasury, and new products for the crypto motion, where adoption decisions involve sophisticated finance teams, treasu

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