Mercury
Fintech
StrategicRelationshipManager
Neural analysis suggests this role is
optimal for Senior candidates.
“Strategic Relationship Manager at Mercury. Skills: Crypto vertical ownership, Relationship management, Vertical strategy. Own the crypto vertical. Own relationships defining crypto vertical”
Industry & Context.
What They're Looking For.
Must Have
7 to 10 years in customer success, 7 to 10 years relationship banking, 7 to 10 years fintech account management, 7 to 10 years expansion-focused roles, Owned a book of high-value accounts, Driven retention and expansion, Operated as most senior individual contributor, Deep fluency in crypto ecosystem, Understand how crypto businesses operate, Speak credibly about crypto operations, Working understanding of crypto regulatory environment, Working understanding of banking regulatory environment, Hold credible conversation with Chief Compliance Officer, Hold credible conversation with founder, Experience owning or shaping a vertical, Experience owning or shaping a segment, Experience owning or shaping a coverage model, Defined strategy, Built playbooks, Set the standard others followed, Clear, confident communication with finance leaders, Clear, confident communication with founders, Clear, confident communication with executives, Comfortable in executive business review, Comfort with cutting edge AI
Nice to Have
Direct experience working at crypto-native company, Background in commercial banking, Background in treasury management, Background in capital markets, Network in the crypto community, Experience designing customer success playbooks, Experience iterating on customer success playbooks, Experience designing coverage models, Experience iterating on coverage models, Experience designing scalability experiments, Experience iterating on scalability experiments
What You'll Do.
Own the crypto vertical
Own relationships defining crypto vertical
Set strategy for how Mercury serves crypto-native businesses
Define target segments
Define coverage models
Define standards for great across vertical
Serve as primary relationship owner for highest-value crypto
Build trust with founders
Build trust with finance leaders
Build trust with operators
Manage crypto partner ecosystem
Steward existing partner relationships
Expand partner ecosystem thoughtfully
Strengthen top-of-funnel presence
Execute playbooks for cards
Execute playbooks for credit
Execute playbooks for treasury
Execute playbooks for new products
Adapt playbooks for crypto motion
Build playbooks for crypto motion
Build workflows for crypto motion
Build tooling for crypto motion
Partner with functions inside revenue team
Manage long tail business
Be voice of crypto internally
Be voice of crypto externally
Partner closely with Compliance
Partner closely with Risk
Partner closely with BSA/AML teams
Navigate regulatory complexity
Help customers understand requirements
Serve the space responsibly
Serve the space sustainably
Channel insights from crypto operators
Translate business workings into feedback
Translate gaps into feedback
Represent Mercury in crypto community
Represent Mercury at conferences
Represent Mercury in founder networks
Represent Mercury in operator networks
Establish Mercury as credible partner
How You'll Work.
Team & Collaboration
Partner with other functions; Partner with Compliance; Partner with Risk; Partner with BSA/AML; Channel insights to Product; Channel insights to Marketing; Channel insights to Policy Leadership
Communication Scope
Executive communication; Founder communication; Operator communication; Executive business review; Technical writing
Process & Methodology
Build playbooks, Build workflows, Build tooling
Full Job Description
Crypto has grown up. The companies building in this space today are exchanges, stablecoin issuers, payments and infrastructure providers, custody platforms, and the funds that back them. They move real money, operate under intense regulatory scrutiny, and need a banking* partner that understands how they work. Many of them already run on Mercury. Crypto is a priority vertical for us, and we've started building the foundation for how Mercury serves it. We're now looking for the person to own it outright: someone who will set the strategy for the vertical, act as the relationship manager for our highest-value crypto accounts, and build the playbooks that let this motion scale. You'll have real ownership, a clear mandate, and the chance to define how Mercury shows up for one of the most demanding and fastest-moving segments in fintech. If you know this space from the inside, this role was built for you. What you'll do Own the crypto vertical and the relationships that define it Set the strategy for how Mercury serves crypto-native businesses, defining target segments, coverage models, and the standards for what great looks like across the vertical. You'll be the person leadership turns to for a point of view on where this market is going and how Mercury should respond. Serve as the primary relationship owner for Mercury's highest-value crypto accounts, building trust with founders, finance leaders, and operators at exchanges, stablecoin and payments companies, custody providers, and funds. You'll be the person they call when something matters, and the one anticipating the need before they do. Manage and grow Mercury's crypto partner ecosystem, stewarding existing partner relationships and expanding thoughtfully to strengthen Mercury's top-of-funnel presence in the crypto world. Drive adoption and expansion Execute and adapt playbooks for cards, credit, treasury, and new products for the crypto motion, where adoption decisions involve sophisticated finance teams, treasu
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