Mercury
Fintech
StrategicRelationshipManager
Neural analysis suggests this role is
optimal for Senior candidates.
“Strategic Relationship Manager at Mercury. Skills: Crypto ecosystem, Relationship management, Vertical strategy. Own the crypto vertical. Own relationships defining crypto vertical”
What You'll Achieve.
Grow crypto vertical; Build scalable crypto motion
Industry & Context.
What They're Looking For.
Must Have
7 to 10 years in customer success, 7 to 10 years relationship banking, 7 to 10 years fintech account management, 7 to 10 years expansion-focused roles, Owned a book of high-value accounts, Driven retention and expansion, Operated as most senior IC, Deep fluency in crypto ecosystem, Working understanding of regulatory environment, Experience owning or shaping a vertical, Clear, confident communication with executives
Nice to Have
Direct experience at crypto-native company, Background in commercial banking, Background in treasury management, Background in capital markets, Network in crypto community, Experience designing customer success playbooks, Experience designing coverage models, Experience designing scalability experiments
What You'll Do.
Own the crypto vertical
Own relationships defining crypto vertical
Set strategy for crypto-native businesses
Define target segments
Define coverage models
Define standards for vertical
Serve as primary relationship owner
Build trust with founders
Build trust with finance leaders
Build trust with operators
Manage crypto partner ecosystem
Steward existing partner relationships
Expand partner ecosystem thoughtfully
Strengthen top-of-funnel presence
Execute playbooks for cards
Execute playbooks for credit
Execute playbooks for treasury
Execute playbooks for new products
Build playbooks for crypto motion
Build workflows for crypto motion
Build tooling for crypto motion
Partner with revenue team functions
Manage long tail business
Be voice of crypto internally
Be voice of crypto externally
Partner with Compliance teams
Partner with Risk teams
Partner with BSA/AML teams
Navigate regulatory complexity
Help customers understand requirements
Serve space responsibly
Serve space sustainably
Channel insights to Product
Channel insights to Marketing
Channel insights to Policy Leadership
Translate business workings to feedback
Shape product roadmap
Represent Mercury in crypto community
Represent Mercury at conferences
Represent Mercury in founder networks
Represent Mercury in operator networks
How You'll Work.
Team & Collaboration
Cross-functional teams; Revenue team functions; Compliance teams; Risk teams; BSA/AML teams; Product teams; Marketing teams; Policy Leadership
Communication Scope
Executive communication; Founder communication; Operator communication; CFO communication
Process & Methodology
Strategy development, Playbook creation, Workflow design, Tooling development
Full Job Description
Crypto has grown up. The companies building in this space today are exchanges, stablecoin issuers, payments and infrastructure providers, custody platforms, and the funds that back them. They move real money, operate under intense regulatory scrutiny, and need a banking* partner that understands how they work. Many of them already run on Mercury. Crypto is a priority vertical for us, and we've started building the foundation for how Mercury serves it. We're now looking for the person to own it outright: someone who will set the strategy for the vertical, act as the relationship manager for our highest-value crypto accounts, and build the playbooks that let this motion scale. You'll have real ownership, a clear mandate, and the chance to define how Mercury shows up for one of the most demanding and fastest-moving segments in fintech. If you know this space from the inside, this role was built for you. What you'll do Own the crypto vertical and the relationships that define it Set the strategy for how Mercury serves crypto-native businesses, defining target segments, coverage models, and the standards for what great looks like across the vertical. You'll be the person leadership turns to for a point of view on where this market is going and how Mercury should respond. Serve as the primary relationship owner for Mercury's highest-value crypto accounts, building trust with founders, finance leaders, and operators at exchanges, stablecoin and payments companies, custody providers, and funds. You'll be the person they call when something matters, and the one anticipating the need before they do. Manage and grow Mercury's crypto partner ecosystem, stewarding existing partner relationships and expanding thoughtfully to strengthen Mercury's top-of-funnel presence in the crypto world. Drive adoption and expansion Execute and adapt playbooks for cards, credit, treasury, and new products for the crypto motion, where adoption decisions involve sophisticated finance teams, treasu
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