Mercury

Fintech

StrategicRelationshipManager

$163–226k United States; Canada Remote Friendly
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Senior candidates.

The Brief

“Strategic Relationship Manager at Mercury. Skills: Crypto ecosystem, Relationship management, Vertical strategy. Own the crypto vertical. Own relationships defining crypto vertical”

What You'll Achieve.

Grow crypto vertical; Build scalable crypto motion

Industry & Context.

Fintech

What They're Looking For.

Must Have

7 to 10 years in customer success, 7 to 10 years relationship banking, 7 to 10 years fintech account management, 7 to 10 years expansion-focused roles, Owned a book of high-value accounts, Driven retention and expansion, Operated as most senior IC, Deep fluency in crypto ecosystem, Working understanding of regulatory environment, Experience owning or shaping a vertical, Clear, confident communication with executives

Nice to Have

Direct experience at crypto-native company, Background in commercial banking, Background in treasury management, Background in capital markets, Network in crypto community, Experience designing customer success playbooks, Experience designing coverage models, Experience designing scalability experiments

What You'll Do.

Own the crypto vertical

Own relationships defining crypto vertical

Set strategy for crypto-native businesses

Define target segments

Define coverage models

Define standards for vertical

Serve as primary relationship owner

Build trust with founders

Build trust with finance leaders

Build trust with operators

Manage crypto partner ecosystem

Steward existing partner relationships

Expand partner ecosystem thoughtfully

Strengthen top-of-funnel presence

Execute playbooks for cards

Execute playbooks for credit

Execute playbooks for treasury

Execute playbooks for new products

Build playbooks for crypto motion

Build workflows for crypto motion

Build tooling for crypto motion

Partner with revenue team functions

Manage long tail business

Be voice of crypto internally

Be voice of crypto externally

Partner with Compliance teams

Partner with Risk teams

Partner with BSA/AML teams

Navigate regulatory complexity

Help customers understand requirements

Serve space responsibly

Serve space sustainably

Channel insights to Product

Channel insights to Marketing

Channel insights to Policy Leadership

Translate business workings to feedback

Shape product roadmap

Represent Mercury in crypto community

Represent Mercury at conferences

Represent Mercury in founder networks

Represent Mercury in operator networks

How You'll Work.

Team & Collaboration

Cross-functional teams; Revenue team functions; Compliance teams; Risk teams; BSA/AML teams; Product teams; Marketing teams; Policy Leadership

Communication Scope

Executive communication; Founder communication; Operator communication; CFO communication

Process & Methodology

Strategy development, Playbook creation, Workflow design, Tooling development

Full Job Description

Crypto has grown up. The companies building in this space today are exchanges, stablecoin issuers, payments and infrastructure providers, custody platforms, and the funds that back them. They move real money, operate under intense regulatory scrutiny, and need a banking* partner that understands how they work. Many of them already run on Mercury. Crypto is a priority vertical for us, and we've started building the foundation for how Mercury serves it. We're now looking for the person to own it outright: someone who will set the strategy for the vertical, act as the relationship manager for our highest-value crypto accounts, and build the playbooks that let this motion scale. You'll have real ownership, a clear mandate, and the chance to define how Mercury shows up for one of the most demanding and fastest-moving segments in fintech. If you know this space from the inside, this role was built for you. What you'll do Own the crypto vertical and the relationships that define it Set the strategy for how Mercury serves crypto-native businesses, defining target segments, coverage models, and the standards for what great looks like across the vertical. You'll be the person leadership turns to for a point of view on where this market is going and how Mercury should respond. Serve as the primary relationship owner for Mercury's highest-value crypto accounts, building trust with founders, finance leaders, and operators at exchanges, stablecoin and payments companies, custody providers, and funds. You'll be the person they call when something matters, and the one anticipating the need before they do. Manage and grow Mercury's crypto partner ecosystem, stewarding existing partner relationships and expanding thoughtfully to strengthen Mercury's top-of-funnel presence in the crypto world. Drive adoption and expansion Execute and adapt playbooks for cards, credit, treasury, and new products for the crypto motion, where adoption decisions involve sophisticated finance teams, treasu

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